This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Gross gross gross gross This room was disgusting. The floors were filthy. The bed had hairs throughout. The chairs were covered in stains and dirt! It was absolutely horrendous.
Business response:
Mindie, please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Our first room was stuffy, air conditioning was rattling, and light switch didn’t work - it had black tape over the light switch. Got another room assignment- the mattress was misshapen. It had a slight divet on my side so I used my extra pillow to “level” it out. Tissue box had about 8 tissues in it.
Business response:
Jade, thank you for reviewing our hotel. We apologize for the issues you encountered in both of your rooms. Please be assured that we have discussed your concerns with the appropriate teams, and we’re working with them in order to fix the problems you mentioned immediately. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
no place to lay our tired heads They did not open the door when we got their late as we told them we would be and their were no rooms
Business response:
Laura, thank you for sharing your experience. We are truly sorry we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Liberty, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
AVOID!!! Dirty rooms, stairway smelled of urine. No elevators. Didn't feel safe. Weren't comfortable leaving valuables in room. No housekeeping.
Business response:
Robert, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while you were here. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Kindly note our top priority is the safety and security of our guests and employees so we are sorry to know that you felt unsafe he... read more
Pathetic hotel The hotel had overbooked and gave away our room, then tried to send us to a sister hotel which did not have double bed room. We ended up getting a room with Tywin beds that were not made. The room smelled bad and no coffee maker. Bad experience overall for $100 price tag!
Business response:
Thank you for sharing your experience. We are sorry for the issue you with your reservation and that your room had an odor. We have made a note of your feedback and have shared it with the concerned team so that our future guests never encounter a similar issue. Thanks again, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Awful Service. Would Never Stay Again Hotel was very dirty, loud and staff was unprofessional.
Business response:
Juilian, thank you for being our guest. We are truly sorry for the cleanliness issues you faced and for the inconvenience you encountered with our staff. We are working to remedy the problems you mentioned so the next time your stay will be absolutely perfect. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, Hotel Management
Didn't like that the telephone did not work. Had 2 rooms and one smelled like cigarettes.
Business response:
Thanks for being our guest. We apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.