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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel room had a very strong smell in the room. The carpet had large dark spots throughout. Whe we pulled back the sheets to check the bed, the sheets were dirty & wrinkled. It looked like someone had just slept in the bed. We went back the office & checked out. We were refused a refund. The clerk stated, we paid thru Hotels.com so they would have to refund our money. Hotels .com would not refund our money, they stated it was up to the hotel. Long story short - bad room & even worse customer service from Extended stay & ... read more
Business response:
Thank you very much for staying at our hotel. We are sorry we failed you in the most basic of ways by not providing a clean and comfortable guest suite. Be assured we take the cleanliness of our rooms and hotel very seriously. Even though incidents such as this do not happen frequently, we recognize even one time is too many. We truly hope this oversight will not prevent you from staying with us again, and we would love to welcome you back the next time your travels bring you back our way! Sincerely, Hotel Management
The trash cans hadn’t been emptied when we arrived. The sink and bathtub didn’t drain.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never Never Never again Entered first room and the toilet was clogged. Full of stool and awful odor. Demanded another room. Bed hadn't been changed. Body hair all over the comforter and sheets. Called front desk. Half hour goes by...had to go to the front desk and ask that the sheet be changed. That took another 20 mins. 125.00 for this room. Asked for a discount and was refused. STAY AWAY FROM THIS PROPERTY!!!!!!!
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Absolutely disgusting. I was eaten alive by bedbugs! turned down the bed only to find a dirty sock in my bed, another dirty sock behind nightstand. Upon walking in the room it smelled like it had been sprayed by a skunk from the marajuana smoked in iy evrn tho I asked for non smoking room. Bathrub hadnt been scrubbed for a while and refrugerator looked like it came out of a back alley. it was absolutely disgusting and I took photos of everything. it was obvious to me that this was a room for the housekeepers to smoke and dri... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
The staff was rude and terrible room overall During my husband and I first night, there was ants in the bed. The staff did "NOTHING" to accommodate us!! Their only solution was to provide us with bug spray so we can get rid of the ants😡
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
First room they have us had an unmade bed. At front desk upon check in said we owed more than were told on hotels.com website. I wouldn't pay the extra. Tried to tell us we had a balance when we checked out. Still wouldn't pay it So they they then just charged our credit card after we left. Will never stay at any of these hotels ever again. They were terrible. Filthy carpet and refrigerator in room.
Business response:
Sherry, thank you for staying with us. We are sorry for the billing issues you encountered while here. We truly regret the inconvenience you had while here and please reach out our front desk as they would be happy to assist you with all your queries. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Older facility, showing a lot of wear. Odor in the room. No daily cleaning of the rooms. The "breakfast" is coffee and a granola bar. The facility is in a good location with access to the interstate and decent restaurants.
Business response:
Asher, thank you for the feedback about your stay with our hotel. Although we are happy you liked our location, we are sorry that our facility fell short of your standards. We are sharing your comments with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels bring you to our area again. Sincerely, Hotel Management
Staff were pleasant but room was a huge disappointment. Several lights did not work. Room had an unpleasant odor. Sheets smelled of smoke. Shower curtain was mildewed along entire bottom of it. Fan on AC did not work. Stink bug was flying around when we walked in. Bedding was wrinkled when we walked in - did not look freshly made up.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I booked this hotel because it was cost effective. But I got what I paid for. Room smelled, overall facility was dirty. Wouldn't ever stay there again.
Business response:
Daniel, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.