Extended Stay America - Nashville - Brentwood - South

D Champney 

on Expedia

7 years ago

it wants to be a nice place but isn't we were on the 3rd floor, no elevator. moved our belongings and groceries in, realize no microwave. go to office to get dishes and ask for microwave. staff put a lot of effort into getting us a microwave. I commend them for that. dish package was lacking a lot as they were out. requested hairdryer, they were out. go back to room, realize the smoke detector is ripped out of ceiling and toilet paper filling hole. try calling office, phone doesn't work. room smells like old smoke. food spat... read more

Christine 

on Expedia

7 years ago

Dissapointing I was unaware that cleaning service would not be included with the room. It cost extra! My aunt had a room that smelled like fish and nothing made it better. Our room had no telephone or clothes hangers. The staff was very nice and tried to help, but I felt like they didn't have the resources needed to do their job. I would not stay again. We had to fly last minute for a funeral, which was very expensive. So we "cheaped" out on the hotel. Lesson learned. I wouldn't even say it was a good value because I've stay... read more

T 

on Expedia

7 years ago

Should've been half the price given the squalor Dated, dirty, and mini granola bars are not breakfast 

melinda 

on Expedia

7 years ago

Overall it was disappointing. Pillows were terrible. Parking lot was creepy. I booked two rooms because of my family traveling with us and they put us in different building on oppositw ends of the hotel. 

Anonymous 

on Expedia

7 years ago

Bring your own towels This hotel only offers housekeeping if you stay 7 nights. If you stay less, you have to pay for housekeeping. We just wanted clean towels and were told they were out! 

Anonymous 

on Expedia

7 years ago

Nightmare The hotel was dirty. Appliances looked like they were from the 1970’s, everything was very torn down. It was disgusting. Shame for that disgusting hotel to be in such a nice area. Doesn’t fit in. 

Diane 

on Expedia

7 years ago

Understaffed. No one at front desk. Room not ready on time. 

Brian 

on Expedia

7 years ago

Not recommended Hotel location is good, easy highway access and plenty of shopping. But our room was in terrible condition - the air conditioner leaked, and the carpet under it was soaked and moldy. Wall outlet near the kitchen table didn't work, so no light over the eating area. Dresser drawer was busted and would not pull out, and the bathroom door had several large holes kicked in it. Will not stay here again, too many better options in the area.