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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disgusting Disgusting room. Dirty. Lock on door broken. Food on stove. Pubic hair on bathroom counter. Bugs all over ceiling. Blue soap scum in tub. Food on fridge side. Moldy smelly shower curtain. Assistant manager. (Larger black girl short hair ) tried to downgrade my room and promised issues would be fixed by second day. Came back and only bugs were gone. The rest still there. Oh and no elevator and I was in room 340
Business response:
Sarah, thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Hotel was absolutely filthy. Had no extra toilet paper. Shower curtain was molded and pinkish color at the bottom and smelled. Soap residue in shower. Coffee ring stains on the night stand. Stains on bed comforter. Room smelled of smoke, even though suppose to be non smoking.
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
It said it was a nonsmoking but smelled of smoke, so they gave me another room it had bugs in it. So checked out they did return my money but never said I’m sorry about your experience. Never apologized at all not even the manager when I talked to her the next morning.
Business response:
Teresa, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Very dirty sink and tub. A non smoking room had a bad smoky odor. Stairwells and railings filthy, outside trash cans over flowing.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bedroom was small. The beds were single size. Very old facility. Noisy guest outside.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
We arrived at the hotel not realizing when I booked it that there was NO elevator. My spouse is disabled so if I would have known there was not elevator I would have asked for a ground level floor. When we asked for a ground level floor the staff was rude stating that we should have asked for it when booking it and gave excuses why they did not want to accommodate us. They finally gave us a ground level floor. The original room was supposed to be a queen bed and it was a full bed. It was hard as a brick. The second room had ... read more
Business response:
Becky, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. We would like to regain your trust and hope you will give us tha... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Poor housekeeping! The bathroom in our original room was filthy. Our second room’s kitchen was dirty but we were too tired to move again. And, no coffee maker!
Business response:
Thank you for your recent stay and for taking the time to post a review. On behalf of our entire staff, we do apologize for the cleanliness issues you experienced and for failing to solve this while you were here. We hope you will consider giving us a chance to redeem ourselves and provide you with a more outstanding stay when your travels bring you back to this area. Sincerely, Hotel Management
The hotel each time I have stayed there has had dirty and sticky surfaces, ants present. This recent stay had a dirty rag in the bathroom and a soap plastic wrap in the tub. The bed was itchy the entire night. I will not return to this brand hotel given my three experiences
Business response:
Raylay, we sincerely apologize for the cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.