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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
I reserved a room with king bed, when I got there at 6:00 PM I was told there were no king beds left and my wife and would need to sleep on a queen. I am 6'5" tall and was not happy at all. Rooms generally suck at this place. We will never stay at an Extended Stay America again. They did refund me $12.00 for me inconvenience though.
Business response:
Tom, we apologize that there was a mix up with your room reservation and not providing the specific room type you booked. It is never our intention to disappoint you. We're sorry we did not fully meet your needs and expectations. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
There was other people’s hair in the bed and the shower. The bathroom was nasty.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you faced in your room. Your comments have been discussed with our housekeeping team to make sure this was an isolated event. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Plugs don’t work. Light in hood over stove don’t work. 1 of cook stove burner don’t work. Dirty. Furniture poor condition.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Very disappointed!! You are our choices to stay when we travel. This location was terrible, super dirty and staff was horrible.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
It was so dirty. room was not clean. staff was not helpful.
Business response:
Nick, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Never again I’d rather sleep in my car! Worst place I’ve ever stayed at. Wasted my money should have stayed in my car!
Business response:
On behalf of our entire team, we deeply apologize for not living up to the proper standards during your visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
No elevator, A/C did not work right, room was not It was so nasty we did not even take a shower there. We opted to drive to our next destination to get clean. 1 night was 1 too many,
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
The worst Smoke free room that was smoked in with butts around the room The smoke detector was removed from the room Room was dirty TV did not turn on with the remote no glasses in the room
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.