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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worse stay ever & still charged a high rate! My room was beyond filthy. The tub was clogged. I had to buy my own disinfecting and cleaning supplies along with a broom. The 3rd shift reception employee was beyond rude and disrespectful to the point where I was asking for another key card and had to wait 2hrs outside of my room because he refused to help me let alone the late check-in that came in. The gentleman had to sleep in his car until the the next shift came in so could get checked in....this is just a little of everyth... read more
Business response:
Petra, thank you for choosing to stay with us. We apologize for the difficulties you encountered in your accommodation and for the impudent attitude of one of our associates. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also shared your concerns with our staff to ensure we are more consistent in our service levels. We hope you will give us another chance to provide you with the hospitality for which we are known on your next v... read more
Asked for a lightbulb to be replaced as it was out no response also had to stay an extra day asked for clean towels as the refrigerator leaked and we used one to stop the leak no response dingy environment
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you encountered in your room and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
I asked for a dofferent room first night people were living in this hotel and making alot of noise!Then someone tried to ooen our door middle of the night!!
Business response:
Thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay.Unfortunately, our Front Desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you.We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
shampoo bottle was enpty,I found it when I taking shower, you can imagine easy what was my feeling at that time
Business response:
Thank you for being our guest. We apologize our housekeeping team failed to replace the in-room amenities and the inconvenience you had due to it. Please be assured that we have discussed your feedback with them to make sure such incidents do not occur again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The location was hard to find the room was small,
Business response:
Emma, thank you for being our guest. We apologize for the difficulties you faced and for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
House of Horror Absolutely a total nightmare!!! Filthy poor management, our shower did not work we had to book another hotel to shower. Absolutely the worst place to stay.
Business response:
Ursula, thank you for staying with us and evaluating our hotel. We apologize for the trouble you had with our plumbing during your stay. We are working on fixing this as soon as possible and we regret the inconvenience. We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.