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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They hotel desk was amazing. I wasn't able to get to the hotel until after 12am. and they made me feel that it was no problem. The floors of the rooms were awful. They were both dusty and dirty. This was my first hotel stay in years that there was no coffee maker. The drainage in the tub was ankle deep. The shower was either imposible to figure out or broken. The toilet has poop on it.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Room problem Made my reservation online called and let them know I would be there around 9 or 10 that night got there at 9:30 and got there and they had canceled my reservation because they rented out my room. So didn't have room for me so sent me across the street to another American stay hotels who had to try and get me a room. Lady at second hotel was very nice and was trying to help. Room floor was sticky.
Business response:
Rebecca, thank you for posting a review of our hotel. We apologize for the issues you had with your reservation and for not being able to accommodate you. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I had to wait over an hour for checking in even thou i booked room few days prior to arrival
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thank you again for your feedback, and we hope you will stay with us soon. Sincerely, Hotel Management
Bed size The beds wasn't comfortable at all.
Business response:
Tareisha, thank you for your review. We apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The bathroom needs attention. Ceiling was falling.
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Nasty There appeared to be dog pee stains all over the carpet - very unclean, and the air conditioner did not cool that well and it was extremely loud. There was no ventilation of air throughout the space so the bathroom was warm. For an extended stay, you would think there would be a coffee pot in the kitchen but there was none. No clock in the room and only 23 channels on the tube.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel M... read more
Horrible!!!!Do Not stay here!!! Rude staff, dirty bldg, they dont clean room regular basis, no elevator, dirty stairs and hallway , no ice machine ,no real breakfast, they give you snacks as a breakfast
Business response:
Cary, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Unhappy campers😞 Room was supposed to be non-smoking but had a very heavy smokey smell. The exterior was filthy. The linen was stained. There was no iron nor ironing board. The staff frequently enjoyed congregating in the parking lot to smoke. To boot, the designated smoking section is much closer to the building than the 100 feet requirement. After our 12 hour trip to Nashville, we were too tired to complain upon arrival. However, the next morning we checked out a day early and moved to a nearby hotel.
Business response:
Howard, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
My room was dirty shower was broken no toliet paper in room the chairs were filthy so were the coberts. I went to conplain when i was talking to the girl at the desk the phone rang she ignored me and talked on the phone.
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.