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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Won’t stay here again Bath tub was dirty, had hair in it, was stopped up.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process, and for that we are sorry. We can absolutely do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Gross This room was so so dirty. There was a toenail on my bedside table, for example. Also: loud neighbors that set up lawn chairs outside and stayed up super late. I had an early morning class so that sucked. The only positive is that it was cheap(ish) and close to where I needed to be
Business response:
Margaret, thank you for your feedback. We are so sorry for the cleanliness and noise issues you encountered and the inconvenience they caused. Our front desk is available to help our guests, and we are sorry we were not aware of these problems as we would have been happy to try and resolve the issues or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
The room was fairly clean once we finally got to check in. Check in time was 3. When I booked I asked about early check-in they said no problem at all. Got here around 1 after about a 5 hour drive, they said that early check in was $25. Though annoyed because that wasn’t mentioned on the phone I told them I’d pay it because we needed checked in to have somewhere to be and get ready for our event that night. They called to check on the room and it wasn’t clean yet anyway. They said they’d call when I was clean. We went and at... read more
Business response:
Thank you for posting a review of your stay. We apologize for the trouble you had at the time of check-in. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Very disappointed I tried to check in at 2:20pm and they wanted to charge me $25 to check in before 3pm! I asked for a non smoking room and I was given a room that had a strong smell of smoke! The shower stream was so weak only my legs got wet! I will not be staying here again!
Business response:
Mike, thank you for your feedback. We apologize for the inconvenience you had due to our check-in policy and the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also asked our maintenance team for review and action. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Not a good night Upon arrival was told that the type of room I booked was not available. No upgrade available, just a lesser choice. This made for tight quarters and the water was off. Staff was apologetic but could not fix the issues.
Business response:
Hettie, thank you for your review. We apologize for not being able to accommodate you in the room you booked and the inconvenience you had due to the lack of water service while you were here. We are investigating the matter and are taking appropriate steps to ensure such incidents do not repeat in the future. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
This hotel was not clean at all! As soon as we walked into our room, we looked at the refrigerator which had dirt all over it and the word “bulls@!$” written on some sort of magnet (we had three school age children with us!) The shower was as equally gross and both the towels & wash rags, and the shower curtain were stained. Thank goodness we were only there to sleep a few hours during a pit stop to our trip, or we would have left!
Business response:
Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered and sincerely apologize for falling short of your expectations. Steps have already been taken to make sure we do not repeat these mistakes. All of our associates are committed to providing you the most comfortable accommodations. We hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.