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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room smelled strongly of smoke and dog pee.
Business response:
Thank you for being our guest. We are disappointed reading about the smell which made for an unpleasant experience. Your feedback is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Worst hotel I’ve ever stayed in All of the rooms smelled like marijuana constantly. We were in 4 rooms during our stay there and it’s like marijuana was being piped in. The police were called multiple times to address noise complaints and also a fight that broke out in a room and then out into the parking lot. I called the office one night to ask them to deal with a neighbor that was blasting music, and the employee fought with me over the phone and so badly, I thought he was my 10 year old son. He threatened me as well. Als... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Very dirty. The mattress was terrible and the bed very small.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
When I got to my room the door was propped open, lights only worked if main light was on. Shower barely trickled out and phone did not work..
Business response:
Thank you for being our guest. We apologize for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned team to fix the problems you mentioned immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Ok enough for one night, but not recommended. When we went to check in, it was hard to find the lobby first off. The room we were given had not been cleaned, literally a used room!!! So we were given another room. The room we stayed in had a BOOGER WALL. Literally the wall was COVERED IN BOOGERS. I didn’t feel like dealing with moving again, so we just moved the bed away from the wall. I didn’t feel like we were in a clean space. Luckily it was only one night. The office chairs at the table were DISGUSTING. I wore sandals th... read more
Business response:
Lauren, thank you for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No cash payment for one night. The bed’s where hard as bricks.
Business response:
Thank you for sharing your experience with us. We are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please know it is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, H... read more
Was not pleased After 6 hours of driving, I was not happy with this visit. Got there 3 hours after check in time and room still was not ready. Front desk agent adv would be an hour minimum wait. Was forced to find another room near by when this was reserved days in advance.
Business response:
Vikash, thank you for choosing us. We are sorry your room was not ready upon your arrival and the inconvenience we caused you at the time of check-in. We are working to remedy the issues so that your next stay will be perfect. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.