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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No elevator. I have problems with legs I can’t use stairs.
Business response:
Thank you for posting a review of your stay. We apologize for the lack of elevator service to our hotel and for the inconvenience you had due to it. Please come back to visit us again and request a first-floor room when making your reservation. We will do everything possible to ensure your complete satisfaction. Sincerely, Hotel Management
The room wasn’t very clean, there was hair in the bed of BOTH the rooms I purchased, there were ants in the bed of one, the “continental breakfast” that was supposed to be included wasn’t stocked, they tried to put me and my 5 kids in different rooms then proceeded to tell me they overbooked the hotel, then fixed the problem but gave me horrible rooms that were not very clean there were also marks on the sheets. My room smelled like smoke, the gentleman at the front desk was very kind but forgot to give me back my ID, I didn... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was a dump. Cops in the parking lot breaking up fights what a joke. Stay away
Business response:
Thanks for being our guest. We are very sorry you felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
The hotel was overbooked when we arrived after midnight. We were given no room, and the hotel staff were unhelpful.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you this time and regret the inconvenience this caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
My reservation was a prepaid for my four nights stay at Extended stay America- Nashville-Brentwood. But still the property management charged me two times on my card , which was given for incidental purpose. I stayed for three nights and checked out. Moved to different motel for the fourth night as the bath tub wasn't draining and I was having a difficult time in taking a shower. Management didn't took care of the issue even it was report. On the first day of the stay I was happy but when it was to end it was a disaster.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely Hotel Management.
Two nights at Brentwood, TN. Clerk at the front desk was less than friendly, just short of civil. Very Curt when she informed us we were too early to check in. Attitude didn't improve we returned at the appropriate time. Then after waiting for 2 hours, the room we received wasn't cleaned yet. This wasn't discovered until we opened the door. Clerk didn't have a clue.(Although the cleaning lady was appoloitic and stopped what she was doing to clean it right away. Her customer service skills were far better then the clerk's) We... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Filthy, unkept, no breakfast. Never again!!! Room smelled like a dead animal.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
😏 Heater didnt work in the room and nobody came to fix it and they didnt have another room to give us. We had to sleep in the very cold room
Business response:
Akhmed, we are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will consider giving us a ch... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.