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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not again! Wouldn’t stay here again. Not a clean hotel! Previous person took out the fire alarm batteries, so I had to listen to beeping the entire time.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Please give us another chance! Sincerely, Hotel Management
There is trash around the property that was there all three days. The rooms smelled the tv's didn't have reception and made loud buzzing noise. The refrigerator made a loud knocking noise.
Business response:
We offer our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of making our guests stay a comfortable one with a well-appointed room. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not recommended I was there for 3 nights and my room was never cleaned. Had to seek out a hotel service staff member for clean towels. Being there on business I needed to utilize my computer and monitor to work in the room, which was the reason I selected an extended stay hotel. I was unable to use the space for work as the outlet accessible for this was not functioning, neither was the light located next to the desk/table.
Business response:
Marvin, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Thanks again for your feedback, and we hope that you'll give us anot... read more
The staff were very nice and inviting. The bed sheets and blanket still had hair stuck in from previous guest. Bed was very stiff. None of the furniture or appliances had been wiped off(mostly the fronts of dresser and fridge)
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Rosa, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not very clean Was not very clean. Had a ‘deluxe’ room with kitchenette. The sink was disgusting. Looked like they had mopped and dumped the dirty water down it. Drain had dirt and hair clogging it. Thankfully we were just looking for a place to get some rest before moving on the next day.
Business response:
We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.