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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very dissapointed.It is aged. Floors and carpets dirty at edges. Grab and go breakfast .so sad. Lotts of grits, no butter salt or pepper. No oatmeal. No juices or fresh friuts or yogurts. Granola bars and small muffens. Price was right. Good location right off freeway. Restaurants and car wash near by. Staff was friendly and courteous.
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and the breakfast offerings will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Won't ever stay here again. The brown blanket was covered in hair. I took it off my bed because of it. There was hair under the pillows as well. Just nasty. Their was pubic hair on the toilet and the toilet was almost inoperable. I would have to flush it 4-5 times to get everything to flush. The room smelled like smoke. Extended stay is usually for people who are going to spend a decent amount of time there so the least the hotel can do is get an elevator.
Business response:
Augusta, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The room was clean service was fine but the area was Scary and somebody had just had their car stolen if that tells u anything.
Business response:
Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Filth & scum...who's in? Rm #238 - Brentwood South, TN. Stayed 10/23/18 - so pitifully disgusting, I left after 1st night. Have had good experience with Extended around country. From grease & grime on refrigerator, to dirty and wet towels, a lone ant in bedsheet, missing mounted smoke detector to grungy bathtub and garbage/condom behind dresser ( pulled away from wall as I entered room). Dysfunctional front desk. Felt I was being "punked" or paid back for the good times. Contacted corporate via website next day with no reply... read more
Business response:
Dear Richard, thank you very much for being a frequent guest to our hotels and for sharing your experience. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness and safety of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We are a... read more
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible experience; maybe the worst for me. Came to this hotel to find a place a clean place to sleep. I did not have an expectation of a Hilton or holiday inn; just a place to get a good nights sleep. I originally planned to stay 3 nights. I barely got past the first. First room given to me had maintenance issues; with towels and tools laid out in the bathroom. Went back to front desk, got another room. The room literally smelled of an ASHTRAY full of half used cigarettes. I barely got through the first night having to use... read more
Business response:
Jeffrey, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room smelled very strongly of smoke, there were very loud noises constantly, and the staff told my travel agent that I never checked out when I handed in my keys at 9am.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the noise and odor issues you experienced in your room. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Tracy, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.