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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel at 9020 Church St. is not clean at all. Killed a crawly the first night second night killed two....checked out next day,,,,disgusted. I moved across the street to Extended Stay 9025 Church St.....it was much better....full kitchen...we enjoyed the rest of our week across the street.
Business response:
Thank you for the review of our hotel. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Nasty room, found bugs in bed
Business response:
Diad, thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We hope to have the opportunity to resolve your concern to your satisfaction and provide you with a much better impression on a next visit. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
not clean. loud
Business response:
Leigh, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty but cheap Cat food spilled out in cabinets stove inop one burner unvacumned dirty dresser drawers broken and collapsed inop
Business response:
Derek, we are truly sorry for the issues you experienced in your room and regret the inconvenience it caused. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay away form this place if you want privacy in your room. The cleaning lady open the door to my room "twice" while me and my lady where in bed. I called the desk after the second time and rather than receiving an apology, I receive an excuse about the cleaning lady checking the room. These people are totally unprofessional and shouldn't be in the service business. The headboard also had some kind of splatter on it and brunette hair in the bed that was not mine of my lady's. An unclean and unpleasant experience for me.
Business response:
Fredrick, we are sorry for the inappropriate behavior you received from one of our associates and for the cleanliness issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I would like a full refund. We did not stay there due to cabinet drawers falling off, tv being static, and dried contact and dead bugs in corner of room
All of the rooms smelled like smoke, even though it was a ‘smoke free’ hotel. Very dirty. Will not be back
Business response:
Thanks for evaluating your visit to our hotel. We sincerely apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Stay Away! Non-smoking property, yet cigarette butts everywhere! Huge gap under the door to outside (not a hallway). Filth under beds and nightstand (we had to move it to retrieve something we dropped). Refridgerator missing handle, you can see the insulation in the door. Dressers falling apart and dirty inside. Air unit littered with dead bugs and dirt. Shower stained, the drain is unattached and sitting on the ledge. Sink VERY slow to drain. Phone did not work, had to find the number to the hotel to call for a hairdryer. w... read more
Business response:
Please accept my sincerest apologies for the service and cleanliness issues you encountered in your room. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.