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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst! This hotel was the worst I've ever stayed in. First, I didn't feel safe, see photos of door handle. It took several minutes to get the door to close where it wouldn't pop right back open. I literally slept with the chair against the door, and would have simply gotten a different hotel but I arrived so late in the evening. The outside had trash everywhere that was there for my entire stay. There was a dustpan, making it look like someone was cleaning, but the dustpan was there for days untouched. Same with trash ca... read more
Business response:
Sabrina, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Stay away Horrible place not clean doors left unlocked and the bed was like a rock. Complained 2 times. Pictures on site was not same as at hotel. I would not recommend this at all.
Business response:
Tina, thank you for your review. We apologize for the difficulties you encountered while you were here and for not being able to resolve the issues to your satisfaction. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to make sure such incidents are prevented from occurring again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Room was in bad condition and there was no working smoke detector. We had to demand one be put in as they wanted to push to the next day because maintenance was gone (it was a plug in). No available room to move to. Continental breakfast was granola bars, oatmeal packets and coffee. Would not recommend or go there again.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know during your stay. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
No ice machine Bed was very uncomfortable Unprofessional staff Will not stay against n
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
First off all the rooms are outside entry and I prefer inside access. Lots of temp construction workers staying at the place, so lots of beer drinking and hanging out after a hard days work. Checked in and went to room. Used bathroom and found out no water. No water at sinks either. Went to front desk. They had a pipe break but the plumber was on his way. Ok fine. Left for dinner. Returned around 830pm and went to room. No water. Went to front desk. Plumber was working on the problem. Cancelled reservation and found another ... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Nothing is his place is very out dated. I will not stay at that lacatoon again
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequent business traveler- won’t be back Room was filthy and worn down. Didn’t ask to move as this was already the second room we were put into. No dishes or pots in room- you have to ask for them. After doing so, and waiting three hours, we finally went back to desk and were able to finally get them. Unfortunately we were unable to use half of them- very dirty. Only one dirty thin coverlet was on the bed, no blanket- this was a factor as weather was chilly. The only redeeming thing at this hotel was the front desk clerk, h... read more
Business response:
A well-maintained hotel sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Dirty and sticky So dirty and sticky! The phone stuck to the base, juice or cough syrup looking drips on the bathroom counter, sticky spots on the “kitchen” floor. No basics like a blow dryer or hangers. Got whiff of cigarette spike through the bathroom vents 24/7.
Business response:
Thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.