Extended Stay America - Nashville - Brentwood - South

Anonymous 

on Expedia

7 years ago

Very dirty sink and tub. A non smoking room had a bad smoky odor. Stairwells and railings filthy, outside trash cans over flowing. 

Woody 

on Expedia

7 years ago

Bedroom was small. The beds were single size. Very old facility. Noisy guest outside. 

Becky 

on Expedia

7 years ago

We arrived at the hotel not realizing when I booked it that there was NO elevator. My spouse is disabled so if I would have known there was not elevator I would have asked for a ground level floor. When we asked for a ground level floor the staff was rude stating that we should have asked for it when booking it and gave excuses why they did not want to accommodate us. They finally gave us a ground level floor. The original room was supposed to be a queen bed and it was a full bed. It was hard as a brick. The second room had ... read more

James 

on Expedia

7 years ago

Poor housekeeping! The bathroom in our original room was filthy. Our second room’s kitchen was dirty but we were too tired to move again. And, no coffee maker! 

Raylay 

on Expedia

7 years ago

The hotel each time I have stayed there has had dirty and sticky surfaces, ants present. This recent stay had a dirty rag in the bathroom and a soap plastic wrap in the tub. The bed was itchy the entire night. I will not return to this brand hotel given my three experiences 

gregory 

on Expedia

7 years ago

The hotel room had a very strong smell in the room. The carpet had large dark spots throughout. Whe we pulled back the sheets to check the bed, the sheets were dirty & wrinkled. It looked like someone had just slept in the bed. We went back the office & checked out. We were refused a refund. The clerk stated, we paid thru Hotels.com so they would have to refund our money. Hotels .com would not refund our money, they stated it was up to the hotel. Long story short - bad room & even worse customer service from Extended stay & ... read more

Anonymous 

on Expedia

7 years ago

The trash cans hadn’t been emptied when we arrived. The sink and bathtub didn’t drain. 

Biztraveler 

on Expedia

7 years ago

Never Never Never again Entered first room and the toilet was clogged. Full of stool and awful odor. Demanded another room. Bed hadn't been changed. Body hair all over the comforter and sheets. Called front desk. Half hour goes by...had to go to the front desk and ask that the sheet be changed. That took another 20 mins. 125.00 for this room. Asked for a discount and was refused. STAY AWAY FROM THIS PROPERTY!!!!!!!