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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Calvin, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Overbooked rooms. My room had a large water leak in bathroom/kitchen and no other rooms available. Bathroom countertops were falling down
Business response:
Chris, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the maintenance issues which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Location was good overall with proximity to downtown Nashville however facility condition and cleanliness was very poor.
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and its overall cleanliness will help us improve our future guests experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Very nice and friendly staff, and the room was clean. Just very old, worn out, and cheap quality, not worth the money, although it was cheaper than most of the nearby places. Perhaps that is the market for the area. .
Business response:
Kelley, thank you for taking the time to share your feedback. We’re glad to know you were impressed with the service provided by our staff and that you liked your well-kept room. However, we’re sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please consider coming back so we can make your next trip pleasant in eve... read more
Worst experience ever.. Horrible business trip which made me change hotels while they still charged me.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
AVOID AT ALL COSTS Horrible! I will NEVER book thru Hotels.com again. 2 times, both nightmares. Chewing gum on headboard, terrible customer service, got charged for a king and had a double bed.
Business response:
Janet, please accept our sincerest apologies for the issues you encountered during your stay with us. Please be assured we have taken your comments seriously and have shared it with the housekeeping staff to double check each room prior to occupancy by the next guest. In regards to the charges, please feel free to reach out to our front desk as they will be happy assisting you further. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room reaked of smoke. Terrible service.
Business response:
Hala, please accept our sincere apologies for the smoke smell and service issue which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback is shared with our team as it will be used to improve our performance going ahead. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Horrible hotel We had to check out because the two rooms we had had bed bugs and once we asked the front desk for help all they said they could do was give us a bug spray that might kill them.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Never Again Our nonsmoking room was so smoke filled it made our clothes and hair stink! We woke up at night unable to breath from the dense nicotine and marijuana odor. The grounds were covered in beer bottles and cigarettes. When we complained to management, they told us they were “aware and taking care of the pot smoking today.” But our second night there was unchanged. You can’t walk to your room without passing several people lingering outside their doors smoking and drinking. Inside the room, the refrigerator leaked a s... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.