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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mirror was so dirty you could barely see reflection. Bath tub had a dark ring all the way around it. Had to clean dried body was off to shower. Lady at desk was great
Business response:
Renee, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Eric, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Save Yoursef Stress - don’t stay here!! Lobby is very hard to find. None of the electrical outlets kept a plug in them. I had to push furniture against the plug to keep my phone plugged into the wall. There was a trash can under the kitchen sink, which was collecting the water that was leaking from the pipes. No alarm clock. The TV didn’t work. The “continental breakfast” was granola bars and coffee. Rude, in accommodating staff. Overall a very negative experience.
Business response:
Kathryn, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
You get what you pay for. Things were just not as clean as we like. Have never stayed in one of these before and won't again . The office folks were nice and friendly.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Stay at Extended America- Brentwood, TN I was disappointed to note that the hotel where I had pre-booked online had given rooms to other customers due to improper management of bookings and hence ended up not getting a room. We were further told we could take up a room in another branch of Extended America nearby at the current rate which never made sense as the prices were 3 times more than the original. The management should have noticed about the online bookings done. I saw 3 more customers with me facing the same problem... read more
Business response:
Vishal,thank you for taking the time to evaluate your stay. We sincerely apologize for the mix-up with your reservation and for not resolving the issues to your satisfaction. We‘re reviewing this situation to see what went wrong and taking extra care to avoid this in thefuture. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Bad Not a good stay
Business response:
Jerome, Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel is very smelly, furniture and kitchen equipments are unkept. TV remote has white crusting on it- not sure if it’s bodily fluids. Overall, terrible room.
Business response:
Thank you for taking the time to review our hotel. We apologize that your room had odor issues. We have asked our housekeeping staff to make sure each room receives a deep clean to remove the smell. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The chairs in the room were soiled. Put towels on them in order to sit. The bathroom door did not close properly. The drawers in the dresser could not be shut.
Business response:
Thank you for being so specific in your evaluation of our hotel. We apologize for the issues which inconvenienced you. Our job is to make sure our guests are totally satisfied so you will return and recommend us to others. We appreciate your feedback and hope you will visit us again so we can serve you better. Sincerely, Hotel Management
When we arrived in the room we found 6 large bugs. Five of them we believe were stink bugs and the last was some type of beetle. Later we found another smashed on the wall. The next day when we returned to the room we found that we had no water. We had a wedding to go to so we had to go get another room to get ready in.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.