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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not return Did not enjoy it. I've stayed at Hamptons for the same price and the difference in quality is from day to night.
They kicked us out! I was dealing with it
Business response:
Chad, we are sorry we were unable to accommodate you this time and apologize for the inconvenience you experienced. We are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a much better experience. Sincerely, General Manager
Great service. Gross room. The front desk person was helpful and friendly. The room was atrocious. Used condom wrappers in the side table, foul stench in the room and no towels in the bathroom. She immediately moved me to a new room and apologized for the inconvenience. She was wonderful which was refreshing given the terrible room experience.
Business response:
Thank you for evaluating your stay. Although you liked the our courteous associates, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportu... read more
HORRIBLE experience. We took a last minute trip to New Orleans, saw this hotel had a pretty decent rating and a decent price. When we arrived, there were two cop cars pulled up to the entrance of the hotel, not a good way to start the trip. In front of the parking spots, there are signs that say hide any personal belongings because they're not responsible for any theft. We go in to check in and there are people walking through the lobby waiting for the elevator with their music as loud as it will go on their phones and they'... read more
Business response:
Jeff, please accept my sincere apologies for not delivering the experience you expected. We are truly sorry for the issues you identified while you were here. Your feedback is important to us and will take the necessary steps to ensure we are providing a great experience to our guests. We hope to have a second chance to impress you on a future visit. Sincerely, General Manager
No hot water If your having trouble with hot water in some room why rent out those rooms. No hot water not even warm. Next day they move me
Business response:
David, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We sincerely hope you give us another chance to serve you better in the future. Sincerely, General Manager
Rude Staff Got caught in a horrible storm on Saturday April 22nd. I made a last minute reservation on Travelocity for this property; received my confirmation and proceeded to the hotel. Upon arrival, the front desk staff was very short and rude and told me that he couldn't find my reservation and even if I had one he wouldn't be able to accommodate me. Long story short, I had to drive about 30-40 miles to find a Marriott that had availability in the price range that I needed. The only upside was that once I contacted Travelo... read more
Very disappointing hotel experience Very disappointing. The room smelled like trash. No hot water. No toilet paper. The sheets did hit seem very clean. Carpet had huge stain. "Breakfast" was coffee and packaged muffins. A bowl of fruit would have been better. Nowhere to sit and eat in the lobby. Hotel is right on the freeway. The room smelled so bad that we had to keep the window open, but then had to deal with the noise of the Cara zooming by. Lots of trash in the parking lot. Just overall bad, bad, bad.
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for any inconveniences that you have experienced. I discussed your comments with the team, and we are taking action. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Hotel close to airport Bathroom not clean. Strong cleanser smell, but bathroom didn't reflect. Needs updating.
please Don't stay there horrible
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.