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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty dirty Dirty room.. wouldn’t stay here again even though it was a low price
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Then the roaches appeared First of all let me say I just needed a room for the night for me and my boys due to home repairs so I didn't expect anything fancy. The staff was friendly but it appears they do not have nighttime houseperson to keep the halls somewhat tidy. The hallway floors were filthy. Our room was a little stale when we walked in but was able to get pass that. I did notice the floors weren't as clean as I thought they would be but it was only for one night so I didn't want to make a fuss. Let's just say you c... read more
Business response:
Tel, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please give us another chance to serve you better in the future. Sincerely, Hotel Mana... read more
Horrible breakfast No breakfast, only granola bars and coffee. The pillows were awful and couldn’t sleep with the loud noises.
Business response:
Adam, we apologize for that we failed to provide you with the comfortable stay you deserved and regret the inconvenience you experienced with our facilities. Rest assured that we are taking steps to ensure we are well poised to serve you better during your next visit. We will also make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will give us another chance so we can serve you better. Sincerely, Hotel Management
Ok experience The hot water didn’t want to work in the tub .
Business response:
Brittany, thank you for taking the time to leave a review. Please accept our apologies for issues with your room. The specifics have been relayed to our team to ensure these items are corrected. We hope to have another opportunity to welcome you back to our hotel whenever you return to the area. Sincerely, Hotel Management
No hot water in the room .
Business response:
Eric, we are sorry to know you were inconvenienced by the maintenance issues in your bathroom. We have notified our Engineering team, and they are fixing the problem. Again, we are terribly sorry for this. We hope you will give us another chance so we can serve you better. Sincerely, Hotel Management
One hell of a night My stay was awful I had no hot water the entire night when i called front desk the clerk told me to let the water run for 15-20 minutes if you still don’t have any hot water you can move to another room there were small hairs on the shower curtain and no remote for the tv
Business response:
Jazzy, we apologize for the issues you encountered with your room and regret the inconvenience caused. Your comments have been shared with the appropriate team members to take corrective actions. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Nightmare Very poor standards for quality. Went to another hotel after 1 night.
Business response:
We truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience, you encountered while here. We take your feedback as a training tool to improve our services going forward. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
After waiting in the lobby for 30 minutes they send me to a dirty room that was occupied then after notifying the lady at the front desk she had me to wait in the lobby while she go look for me a room
Business response:
We are disappointed reading you didn’t have an enjoyable stay with us. Please accept our apologies on behalf of our entire team for the issues you encountered while being here. Your feedback is important to us, so it has been discussed with our team in an effort to improve our service levels moving forward. We would encourage you to choose us again so we can provide a better experience on a future date. Sincerely, Hotel Management
I could have got better for that Price. The Outside of the hotel was nice. No ice machine, Refrigerator was mold and stink. Bed was very uncomfortable, Internet was so bad it force you pay for faster service and the breakfast was a joke for the money it was not worth the price at all. I wouldn't recommend the place nor visit and stay there again.
Business response:
Thank you for your feedback. We are sorry for the issues you had in your room and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.