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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay america will cancel your reservation I placed the booking by indicating I would pay at the hotel (one of two options). The hotel's corporate office for "Extended Stay America" decided to take it upon themselves to cancel my booking with absolutely no notice. I then had to find a hotel in the area which was over double the amount I had initially intended to pay.
Business response:
Scott, The incident you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. Thank you for your feedback. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Terrible experience One of the worst experiences I've ever had at a hotel. For starters, it took 15 mins for the water to get hot in the shower. Secondly, there was a blood stain on my pillow case. Called and asked for anther pillow and was informed they were out of pillows but had pillow cases. I would not recommend this hotel to my worst enemy. Terrible experience and terrible hotel
Business response:
Jack, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Do Not Stay Here. The house keepers only come once a week, my room doorknob was broken and the water wouldn't get hot, also the towels were dirty, probably cause the housekeepers only cone once a week, I do not recommend.
Business response:
Larneal, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. Towels are exchanged at the front desk anytime and complimentary.Your feedback in regard to doorknob had shared with our maintenance team. We hope you consider staying with us again soon! Sincerely, General Manager
Trashy place The area was nice but room was not the best. Under the bed there was nothing but trash from a previous stay. Opened the cabinets and there was beer bottles that had been there for a long time. The hallways have a funky stinch.
Business response:
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure that every room is cleaned as per the standards. We are committed to making sure that these procedures are followed to the letter so that this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General M... read more
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, General Manager
The hotel smelled like wet carpet!
Business response:
Brittany, we sincerely apologize for the odor issues you encountered in your room while you were here. To provide a clean, fresh room for every guest is our top priority, but we are extremely sorry we miserably failed in doing so. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
Be Warned The AC unit wouldn't say on. In hot and humid NO you need working AC. Not only that but the shower was broken. When you turned on the shower a loud, persistent, horn like sound would happen. When it came on it would shake the water settings turning the water cold and killing the water pressure. This would happen for the entire shower (10 min). The sheets smelled, kind of like they were washed in dirty water if washed at all. I have stayed at Extended stay hotels plenty of times and this was by far the worst experi... read more
Business response:
Pablo, I am very sorry we failed to deliver the exceptional stay you deserved. I apologize for the inconvenience you encountered with some of our in-room amenities. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Horrible When we got there to the hotel they were doing some kind of construction to the bottom level in the hallway looks like a flood or something, it was very noisy and was right outside our room the whole time we were there. We weren't originally given the first floor the first room they assigned us we went to check it out before grabbing our suitcases from the car and walked in a room that was already occupied and when we told the front desk clerk he wasn't really surprised. The hotel was in an iffy area and had nothing... read more
Einmal und nie wieder Habe diese Hotel gebucht über Expedia kann nur jedem davon abraten dort zu Buchen der ein wenig Service verlangt. Weder werden Zimmer gereinigt noch etwas repariert. Ich musste mein verstopftes WC selber reparieren, wie ich ankam war in jedem Stock eine Baustelle Hotel komplett verschmutzt., fragte den Portier ob er mit was ausdrucken kann. Antwort Nein obwohl Drucker vorhanden ist. Müll muss man selbst raussbringen sowie frische Handtücher selbst holen.
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.