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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price wasn’t what we was told a $44 difference I’ve been to a 2 Star before. But this one was the worst. When I made reservations we was supposed to be charged $155. They charged us $199. We wasn’t there for a good time. Our 3 year old was having brain surgery. And money was very tight already. Im still waiting on the outcome of that. Our bath tub wasn’t clean good. If it was clean. I’m cold nature already, but I needed to keep the air on. Our room had a stuffy smell. So therefore I froze all night. Then we couldn’t get towe... read more
Business response:
Ramona, thanks for choosing us to be at your service while here for your daughter’s medical treatment. We are sorry you found our price to be high and apologize for the rest of the issues you encountered while being here. Please know we conduct competitive pricing analyses and our pricing for rooms is in line with what other hotels in our vicinity are charging. Your feedback regarding your room is shared with our housekeeping team to review and action. We would like to regain your trust and hope you will give us that chance ... read more
Bathroom Could not titen bath tab faucet and leaking water.
Business response:
Mike, although difficult to know, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issue in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Unfortunately, we missed something during this process, and for that we truly regret. Please ... read more
Unprofessional and inhumane staff I accidentally left two large suitcases and a laundry basket, all full of every piece of clothing I owned, b6 the elevators two doors away from my room. By the next morning they were gone. Upon telling the staff and even manager, I was actually brushed off as if it was a lost toy instead of everything I owned. I now have no clothes and am starting from scratch. Oh and apparently, according to the Manger, having a camera by the elevators on the third floor is "a fire hazard"? Like really dude... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unfortunate incident of you losing your items. We take all claims of lost items seriously, and anything turned in is logged and kept for 48 hours at the front desk. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Don't go!!! The front desk clerk was very rude and the room itself was very dirty and they had bugs crawling everywhere!
Business response:
LaShonda, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Bed wasn’t a queen bed and the mattress was hard as concrete
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds/mattress uncomfortable. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management
Dirty Roach Motel We found the floors and carpet filthy. The bottoms of our feet were almost black after a few hours in there. We were awakened to a big fat cockroach running across Mom's neck at 3 am. Big problem! Hotel Staff didn't care. Nobody came to see about it the next day. Total disappointment!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not worth the money. No housekeeping.... Had to ask for clean towels, they were dengy looking. Hot water didn't get hot and ac was down on 60 degrees the entire stay and it felt like 75 in the room. Says Queen size bed, but looked like a full
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Roach Motel!! To start things off, the Hotel Staff were accomodating over the phone. They were quick to answer any questions. That is, until I requested my rooms to be placed on the quite side of the building. There was no willing cooperation to meet those needs, as I would have an 8 month baby and a 91 year old grandma in one of our rooms. When we arrived, we had no problem checking in, and despite the musty smell, the rooms seemed to be decent enough. The beds were made and seemed to be clean, but the linens didn't smell f... read more
Business response:
Eric, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Worst experience ever. Before arriving to the hotel, John called me to let me know he had sold 1 of 2 of the rooms that I had reserved to someone else. All the hotels near the area was booked. So my friends and I had no choice but to sleep 6 people in one room. Horrible customer service!
Business response:
It was disappointing to read about your experience at our hotel. This is not the impression that we like our guests to leave with. As you may have noticed from previous reviews, this is not normal for our hotel. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.