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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st time I stayed here was pretty nice. This I had to change rooms because the one I was checked into was dirty. Then the one I was swapped into had a clogged toilet full of toilet paper and poo.
Business response:
We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
It was terrible. No cable. Spiders in bed. Had to move rooms. Wouldn’t go back
Business response:
Gregory, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Miserable The air conditioner wasn’t working. I stayed there two different times and it’s the same problem. Ait condition in the hallway feels amazing but the rooms are HOT.
Business response:
Thank you for your review. We are sorry for the issues you encountered in your room with the HVAC unit. Our Maintenance team has already been informed of your concern so that corrective measures can be taken. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
bath sink stayed clogged up for all 3-day stay.
Business response:
Carlene, thank you for your review. We are sorry for the issues you experienced in your room and regret the inconvenience it caused. Our Maintenance team has been informed about your concern so that corrective steps can be taken. We hope you will consider giving us another opportunity in the near future. Sincerely, Hotel Management
Bad Our original room was not available and sold to somebody else
Business response:
Lothar, we apologize for the issue you experienced with your reservation and that our team missed communicating the same to you. Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this does not happen again. Please give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Terrible experience. Arrived to the room and the windows were open and a used hypodermic needle was sitting in the window sill. A plastic tampon holder was on the floor. The tampon was not in there basically this was trash on the floor. There were blood stains on the bed sheets. I mentioned all of this to the front desk manager (Keisha) who said she would send clean sheets right up, they never arrived, The evening staff as very rude and didn't want to be bothered about providing another room key, after the one I had stopped ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Sarah, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
No hot water Arrived at 730 at night to find out there was no hot water in the hotel. I was not called or notified. There was no time frame for the water to return. No help or appoligys were offered.
Business response:
Thanks for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you while being here. Your feedback is important to us, so it has been shared with the appropriate team members in an effort to improve our service and facilities moving forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No Hot Water Absolutely no, nada, zilch hot water and no manager on-site. Also, there was no hair dyer in the room. But, the water was too cold for me to bath anyway. I deserve a refund!! I talked with other guests and they had the same experience. The hotel advertises a continental breakfast but that is coffee and a nature bar. Never again!
Business response:
Please accept our sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. Please note, hairdryers are available and complimentary at the front desk at any time. We value your feedback and hope you will give us the opportunity to host you again and provide you with the experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.