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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to interstate There was no hot water and when we addressed it to the staff all they said was that there was nothing they could do about it. There was roaches crawling around in the bathroom. And the pillows on the bed were worn down and dengy looking.
Business response:
Christan, we sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Nice hotel but no hot water hand sink and shower Terrible experience - toilet clogged with FULL OF soiled toilet paper (might be from a previous customer). I called front desk, she said I have to do it myself with a a plunger located at TRASH room. - hand sink totally no hot water - shower no hot water during peak hours 5 to 7pm. I did talk to first shift manager about my horrible experience during my check out. She said her boss will reimburse or give me a discount for next time visit But I told her I willl not come back to... read more
Business response:
Thomas, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit. Sincerely, Hotel Management
BEWARE, YOU'VE BEEN WARNED BY A VERIFIED TRAVELER! Check in was to be at 3PM! Told that the room was not ready, would take about 40min. Waited 1hr to be safe. Room was still not ready! Lady at front desk told me we can give you an upgraded room no charge. (Upgraded means 2 doubles rather than 1 Queen so don't get TOO Exited!!) I agreed , and off to the room I went. Room was beyond dirty. FILTHY is more like it. When I see pubic hair in the sink , that goes from dirty to filthy, DISGUSTING! Went back to the front desk, told t... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with the Head of our Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Smelly, not that clean, plumbing issues! My experience was rocky from beginning to end. It took two hours for my reservation to be found before I could check in. The room smelt very sour, I had to go buy room fresher to deal with the odor. My kitchen and bathroom sink was stopped up with standing water that wouldn't drain. Tub drained slow. Housekeeping came in with a hanger which didn't work I was told maintenance didn't show up that day. They never sent maintenance in the day after or any other day of our stay. So we dealt... read more
Business response:
Jemell, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Room very dirty I had to clean bathroom to use it. The carpet had holes in it I cut my foot on nails sticking out of it. Breakfast was a joke literally a small cabinet they open that has coffee on top and a basket with small muffins in it that’s it I have seen more at places that don’t advertise having anything for breakfast and front desk people had people coming and going every time I was down there not sure if it was famaily or what but they would glare at you like we were bugging them made me uneasy
Business response:
Kenyon, thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Counting on your kind generosity to accept our apology, we hop... read more
I wasn’t happy When I arrived at check-in I received a different price than I received when I booked the room. The bed is hard and uncomfortable to sleep on.
Business response:
Nadia, thanks for being our guest. We are sorry to know you had an inconvenience with the prices. As we work with best available rates, published rates may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please reach us out at our hotel. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
I could hear the bed moving the whole freaking Nigh from the second floor was hard to stay sleep
Business response:
Roxxy, thanks for providing your feedback. We are sorry for the noise issue you encountered while being here. We wish to have been informed about the disturbance caused as our front desk would have helped you by changing your room. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Beg bugs First room was room #219 bed bugs yuck,second was room #109 had no choice but to stay there on bussines no more rooms anywhere! Front desk sucked about what happened with the beg bugs the night black lady was just there no caring about me itching or anything..
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future issues of this nature. We are sorry and hope you will consider staying with us again. Hotel Management
I was VERY disappointed with this hotels customer service. I booked my room ahead of time but when I arrived at the hotel I was informed they had moved my reservation to another hotel in Kenner, La. I was never contacted prior to arrival and no one offered any explanation or apologies. Poor customer service! When I arrived in Kenner, the paperwork was wrong but that issue was eventually resolved. I will definitely not stay there again. The upside was the grab and go breakfast was fair and the room appeared clean enough.
Business response:
We are so sorry we were unable to accommodate you this time and for the difficulties you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.