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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No linens, windows stuck open When I entered the room there were no sheets or blanket on the bed, no towels and I was told by front desk there were none available. I had to shower and air dry and sleep on a bare mattress. There were 2 dead roaches squooshed in a napkin on the counter, and the windows were stuck open all night. When I called to canceled the remainder of my reservation and get a refund for the first night the manager was nice, but only offered a 25% refund for the night I already stayed and refund on the remai... read more
Business response:
Chris, thanks for being our guest. A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with appropriate department immediately for review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Nasty hotel. Ring around the already dirty tub. Hairs on sink and towels. Tub drain was faulty.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
No hot water
Business response:
Thanks for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you while being here. Your feedback is important to us so it has been shared with appropriate individuals in an effort to improve our service and facilities moving forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bad stay So... There was a cockroach upon entering my room. The bathroom was very poorly cleaned (hair), had one soup for the sink (none for the shower), and no hair dryer. On top of the laughable state of the bathroom, there was no hot water (luke warm at best). We tried and failed for hours to connect to WiFi, we called the service number and was sentensed to listening to waiting music for a total of 2 hours until finally we got through to a person, and the line proceeded to immediately disconnect. We never experienced the... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Horrible and Filthy I was moved 3 times because the rooms were filthy. One room had stains on carpet. Floor was sticky and feces on the toilet seat with particles floating in the toilet. The second room had stains on the floor-walls by kitchen and per and toilet paper in the toilet. The third room had hair all in the bathroom I was giving cleaning supplies and gloves to clean the bathroom I paid for. Then I pulled the sheets back and pubic hair was on the bed. I left and only received a partial refund for staying in a room l... read more
Business response:
Kay, we apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The satelite was not working they had no clue when it would be repaired & did not seem to have any urgency regarding the matter.
Business response:
Thanks for staying with us and for the candid feedback. We are sorry for the issue you experienced while here and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our future guest experiences. On behalf of everyone here, we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management
Something is always broken... Found a dead roach in the room. Always a problem at that hotel. Last time a pipe broke and there was no running water for several hours. This time there was a problem with their cable provider, and guests could only watch local stations.
Business response:
Thanks for being our guest. We are sorry for the cleanliness issues you had while here and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 3.1 star rating with 1,797 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.