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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff was friendly and tried to help fix the issues. The bed sheet and blanket had burn holes in them. The front desk clerk did bring us new sheets. The stove area in the room was dirty, as was the area under the sink in the bathroom. The hotel was completely booked so we could not switch rooms.
Business response:
Dear William, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the condition of the bedding and the cleanliness of your room. While we are glad our front desk staff was able to assist you, we regret that we fell short of maintaining our standards. Your feedback is crucial, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your patience, and we hope you will consider giving us... read more
The young lady who checked us in was fantastic. She said that the room we requested was unavailable and she walked us through the options till we were satisfied. On our way to our room, we noticed the condition of the facility was poor. Rugs were filthy, doors and door knobs in disrepair, and an musty, moldy odor was dominant. When we entered our room, it was damp and smelled like a basement. The surfaces of the counter and dresser were damp to the touch. We ended up just leaving the hotel and staying somewhere else. It also... read more
Business response:
Dear Chris, Thank you for your feedback. We are glad to know that our front desk staff made a positive impression during your check-in. However, we sincerely apologize for the condition of the facility and your room. Your experience does not reflect the standards we strive for, and we understand how frustrating this must have been. We are addressing the cleanliness and maintenance issues you've highlighted with our team to ensure improvements are made. We appreciate your insights, as they are essential to our commitment to e... read more
Not a well maintained property. Halls are dark and smell of smoke. Room was not completely awful but not well cleaned, especially the bathroom. Noisy - I think there must be some people being put up here by the gov’t.
Business response:
Dear Luke,We apologize for the cleanliness and maintenance issues. This will be addressed with our housekeeping and ensure our property meets the high standards our guests deserve. We are also sorry for the noise disruption. We will address them with our team and ensure such disruptions are minimized in the future. We are committed to providing a clean and welcoming environment for all. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a mu... read more
The hotel smells of smoke.
Business response:
Dear Theresa,We sincerely apologize for the unpleasant experience. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Please note that your comfort and well-being are our top priority. We are committed to taking the necessary steps and ensuring a clean, smoke-free environment for our guests. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and t... read more
What a DUMP! Made reservation months in advance. Didn't have my room ready for me. Reception was no where to found at first arrival. Traveled 3hrs with 3 month old and after a 15minute wait for someone to speak to, the lady was one of the rudest people I've ever had to deal with. Blaming it on the morning crew and couldn't care less about not having my original reservation. Just a terrible experience. I would never recommend this place to anyone and actually advised HOTEL.com to take them off of their site. This place is a d... read more
Business response:
Dear Gabriel,We sincerely apologize for the disappointing experience upon arrival. We understand how frustrating this must have been and regret falling short of your expectations. Please know that we take your concerns seriously and we will address them with our team and ensure to prevent future occurrences. Your satisfaction and comfort are our highest priority. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality expe... read more
Some of the staff was great. They threatened me and called me a problem for no reason.
Business response:
Dear Jenna, Thank you for sharing your experience. While it's good to hear that some team members were helpful, we are concerned to learn about the situation you described. Our goal is to ensure all guests feel respected and valued, and we take these matters seriously. After looking into the matter, we found a violation of the pet policy and nonpayment from your end. We appreciate your feedback and wish you all the best for your future travels.Sincerely,Hotel Management
Rarely take the time to review but I would not be a good citizen if I neglected to inform & empower others with this VITAL information. Particularly traveling families. ZERO stars. Where to start, requested microwave for my family and I twice, no luck. Had to request cookware, dinnerware. Smell in hallways and room is STUNNING & NOT in a good way. Bring HEAVY DUTY DEODORIZER & Bleach cleaner to clean EVERYTHING. A man sleeping DAILY in his truck parked in the parking lot. What inspired our early departure was not only visibl... read more
Business response:
Dear Bernice, Thank you for sharing your experience. Your feedback is essential to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.