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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property smelled like smoke and rooms smelled foul.
Business response:
Dear Lydia, Thank you for sharing your experience with us. We apologize for the unpleasant odors you encountered during your stay. A fresh and clean environment is important, and it’s disappointing to learn that this was not the case. Your feedback has been shared with our team to address these concerns promptly. We are committed to making improvements to provide a more comfortable stay in the future.Sincerely,Hotel Management
Felt like staying in a really dirty loud dorm.
Business response:
Dear Charles, Thank you for sharing your experience. We strive to provide a comfortable and welcoming environment for all our guests, so it’s concerning to hear that your stay did not meet those expectations. Your feedback will be carefully considered as we work to improve the overall atmosphere and cleanliness of our accommodations. We hope you will give us another opportunity to serve you better in the future.Sincerely,Hotel Management
Extremely poor service and dirty rooms with no amenities. Not even TOWELS available!!
Business response:
Dear helen, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring that our guests have access to essential amenities is a priority, and it’s disappointing to hear that this was not the case for you. Your feedback is valuable, and we will address these issues promptly to improve our service standards.Sincerely,Hotel Management
the hotel smelled of cigarettes and other things all through out the inside . the bath tub and shower had mold and we could not use it. the head boards on the bed were dirty and ripped. One of our mattresses was flipped upside down. we could not sleep because the smell of cigarettes was so strong. The paint around the window was peeling and moldy there was holes in the ceiling in the hall ways. We stayed there 2 nights and will never return.
Business response:
Dear Anonymous, Thank you for sharing your experience. We regret that your stay did not meet your expectations and apologize for the issues you encountered. Ensuring a clean and comfortable environment is a priority, and we will address your concerns about cleanliness and maintenance with our team. We appreciate your feedback as it helps us improve our services. We are sorry to hear about the inconvenience and hope to offer a better experience in the future.Sincerely,Hotel Management
Bad We checked out 10 minutes after we checked in. The room was dirty and the sofa bed was horrible (dirty and brokken). We spoke to the guy at the front desk, he was nice, but couldn’t do anything for us.
Business response:
Dear Kennet, Thank you for your feedback. We're sorry to hear about the cleanliness and condition of the room and the sofa bed. We understand how frustrating this must have been and regret that the issue wasn't resolved during your stay. Your comments will be shared with the team to address these concerns promptly. We appreciate your understanding and hope to have another chance to provide a better experience.Sincerely,Hotel Management.
Poor service provided
Business response:
Dear DARRELL, Thank you for sharing your experience. We are sorry to hear that the level of service you received did not meet your expectations. Your feedback is crucial for us to identify areas for improvement, and we will address your concerns with our team. We strive to enhance the guest experience, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
I want a refund, my room had roaches. The entire first floor smelled like dog feces and marijuana. This is by the nastiest place I have ever stayed in my life. It is a travesty that this is even an option on Expedia
Business response:
Dear Robert, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
The entire hotel smelled like cigarettes and moldy leftovers. We took our luggage with us each time we left the property, so our clean clothes wouldn't smell like smoke each day.
Business response:
Dear Ryan, Thank you for sharing your concerns with us. We apologize for the odor issues you experienced during your stay. Ensuring a fresh and comfortable environment is important to us, and we regret that we fell short of your expectations. Your feedback regarding the smell and its impact on your stay is noted, and we will address this with our team to prevent recurrence. We appreciate your understanding and hope you might consider staying with us again in the future for an improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.