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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend staying at this property. It was filthy and I felt unsafe. I checked out early as I did not want to endure the conditions of my room.
Business response:
Dear Jolene, We sincerely apologize that your experience was not the seamless visit we aim to deliver. It is regrettable to read that you felt unsafe and that the cleanliness of our accommodations fell short of your expectations. Ensuring an immaculate and secure environment for each guest is one of our top priorities. Please know that your feedback is taken seriously, and we will address these matters with the relevant teams to prevent future occurrences. We would be grateful for the opportunity to make things right and hop... read more
Waited 15mins at front desk for someone to check is in. Basically you get what you pay for here.
Business response:
Dear Lisa, We sincerely apologize for the delay you experienced at the front desk during check-in. Your time is valuable, and we regret any inconvenience this may have caused. We strive to provide efficient and attentive service to all our guests, and it's disappointing that we fell short in this instance. Your feedback is important to us, and we will address this matter with our team to ensure improved responsiveness in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more ... read more
Disappointed The Hotel to start did not honor my prepaid reservation! Almost did not have a room for me and my employee, they had to put one of us in a double full size bed room and the 1st room they gave me already had a tenant occupying the room. The attendant then said they did not have any more rooms, but I insisted that she check one of the listed unclean rooms, fortunately for me, one room was clean, but not listed as such. The hotel is pet friendly, but the odor was far too much for a cleaned hotel. The hallways stunk... read more
Business response:
Dear Kenneth, We apologize for the inconvenience you encountered during your stay. While we regret any issues with your prepaid reservation, please know that we take your feedback seriously and will address these concerns with our team. Additionally, what you have described regarding the cleanliness and maintenance is disheartening and does not align with the standard we wish to uphold. We will address this with the appropriate team for improvement. Your satisfaction is important to us, and we appreciate your patience and un... read more
Unprofessional staff and unapologetic about their mistakes
Business response:
Dear Raya, Thank you for taking the time to write a review. We apologize for any inconvenience you encountered with our staff. Providing courteous and professional service is paramount, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address this issue with our team to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Kinda Sketchy. The actual room was not bad. But there was an air of “sketchiness” to the whole deal. People hanging outside drinking beer and smoking cigarettes, generally just being on their phones surfing the net, and sitting around or wandering the parking lot. Just a feeling of a lot of loitering around. Just a feeling like these people had no where to go. It was also loud at night. At one point there were people yelling at each other in the hallway. I thought it was going to turn into a physical fight. The room itself w... read more
Business response:
Dear Guest, We sincerely apologize for the less-than-ideal experience you encountered during your recent stay with us. Your comfort and safety are our top priorities, and it is disheartening to hear that you felt uncomfortable due to the atmosphere around the property. Please accept our deepest apologies for any disturbances caused by noise and disruptive behavior. We take your concerns seriously and actively address them to ensure a more pleasant environment for all our guests. Your feedback is invaluable in helping us make... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.