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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the mattress was finished, no bath towels, dirty, not recommended
Business response:
Dear Helene, We extend our sincerest apologies for the oversight in providing the expected level of accommodations, which resulted in any inconvenience. Rest assured; we will conduct a thorough review with our housekeeping staff to ensure that every room is impeccably prepared for our guests. We are grateful for your patronage and thank you for choosing our establishment.Sincerely,Hotel Management
I am trying to find the words. Unsafe, fights in the hallway, bitten by I don't know what. Shower didn't work, nor did the tub. Extended Stay says knives, forks, spoons, dishes anything? Nope. Dirty microwave. In fact, I slept with my clothes on (I arrived after 11pm) and checked out at 4:30am.
Business response:
Dear Donald, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Manageme... read more
Absolutely the worst place I have ever been in! This was the most disgusting hotel I have ever stayed at! Completely dark hallways filthy dirty rooms smells like weed ! Every hallway smelt like urine and weed! Everything smells and is so unacceptable for a human being to be in! I will never ever book at this hotel chain again in my life!!!!! Grab and go breakfast is coffee and a stack of granola bars that look like they have been there for months! Dirty counters dirty everything!
Business response:
Dear Christine, Thank you for taking the time to post a review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us an... read more
Think twice before you book at first glance, the hotel looks and seems nice. Once booked, I had to get my cards re keyed three times. There are NO kitchen supplies, pots, pans, etc...so why bother having a kitchen? Loud babies crying in a dark and dingy hallway. So glad we only stayed one night.
Business response:
Dear michael, Thank you for sharing your feedback. We apologize for the issues you experienced with the lack of kitchen amenities. Your comments have been shared with the front desk team to ensure a better experience in the future. Thank you again for your review. We hope you will be back to see us too soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.