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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets and bathroom was dirty, curtain was broken
Business response:
Dear Nicole, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Thank you for bringing these matters to our attention. We look forward to making your next stay with us perfect.Sincerely,Hotel Management
Good staff on duty, but other problems exist Be a little wary. The floor was dirty to the point we noticed the dirt right away on our bare feet. There were supposed to be ice trays in the refrigerator, but there were none. The roll of toilet paper hanging in the bathroom had some unidentifiable gunk on it, so we threw the entire thing away. Two of the pillows did not have pillow covers on them, and we didn’t notice this until getting into bed. The construction of the rooms seems thin, as we heard an upstairs neighbor walking... read more
Business response:
Dear David, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. On the positive side, we appreciate you mentioning that you enjoyed the service of our associates. We hope you will visit again and allow us to demonstrate the outstanding experience for whi... read more
Rooms are not that great for the amount you pay
Business response:
Dear Tiffany, Thank you for choosing us. We apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely, Hotel Management
Not worth the price. The bed sheets and bed skirts were dirty. Floor had dirty spill marks. Top of the bath is not renovated. Not recommended
Business response:
Dear Rajeen, Thank you for taking the time to share about your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel... read more
Our non smoking room and bedding reaked with cigarette smoke. I couldn’t sleep and coughed during the night because of the air quality. The entrance was very smoky too and not very inviting. Brandi checked us in and was very nice tho!
Business response:
Dear Warren, Thank you for staying with us and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. We will discuss with the concerned individuals for improvement. On the other hand, we appreciate your compliment for Brandi. We hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
I did not stay at this property because of terrible condition. Checked 5 rooms each one was dirty.
Business response:
Dear Anna, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Only one elevator that didn’t work very well. There was one other but was out of order the 20 days we were there. They have a nice setup for laundry but many machines didn’t work. Some marked some just took your money. TV didn’t work in our room. After 3 days they had us move to another room instead of fixing the tv or getting us a new one. So we had to move all our stuff to another room. We had stuff for 20 days so a lot of trips. Which brings us to another problem. They had just 2 luggage carts one with a bad wheel that yo... read more
Business response:
Dear Joseph, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We do hope to have the op... read more
We came here for a football tournament so it was a few parents from the team that stayed here and it was just a terrible experience for us all. My room there was dog hair everywhere.. The pullout bed had dog hair in between the creases And when i pulled the bed out the springs were broken so half the bed was on the floor. All pillows did not have pillow cases on them. The sheets were stained. The dog next door just kept barking... It was a nightmare staying here. I appreciate the staff, they were all so kind but that was abo... read more
Business response:
Dear Keila, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, ... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.