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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked, and I mentioned that I was from South Carolina, and the clerk said that she had been to Charleston and for some reason, thought they need to tell me that she took her friend down to have breast augmentation. There was no privacy door hanger. I didn’t realize that this place houses indigents, so was surprised to see people sitting on the curb outside, and others who were obviously using it for temp housing. Maybe I should have read your website more carefully. My socks were brown on the bottom after walking on... read more
Business response:
Dear Judith, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations, especially regarding the cleanliness of our property. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will revisit the next time you are here.Sincerely,Hotel Management
Worst place to stay.
Business response:
Dear Abdul, Thank you for sharing your review. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future... read more
If only I knew about the kitchen kit I wasn't so Happy to find that there were no utensils plates cups pans or anything in my suite which had a full refrigerator stove top sink microwave. After a day and a half of being there I finally found this cardboard cut out that said, you can have your customized kitchen just contact the front desk. My question is why didn't they tell me that when I checked in, why didn't they ask if I wanted to have the pans the plates the dishes when I would checked in because I would have said yes.... read more
The man at the front desk was so nice and went out of his way to help us. The hotel was dingy, dirty and we wouldn’t stay there. We left as soon as we got to our room.
Business response:
Dear Julianne, Thank you for sharing your thoughts. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Rest assured that we take your concerns seriously and promptly address them with the relevant team members. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. On the positive side, we appreciate you mentioning that you enjoyed the service our front desk associate provided. We appreciat... read more
Stay Somewhere Else Very dirty and old. Breakfast was an individually wrapped muffin and not actual breakfast as was advertised. Will never stay there again.
Business response:
Dear James, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We have taken note of your feedback regarding our breakfast choices; we always appreciate hearing from our guests and learning what would enhance their visit. We hope to have the opportunity to make sure your next stay is outs... read more
My stay was horrible. Room was not clean light didn’t work and in the tub, towels and on the toilet was hair everywhere. Whoever stayed before me their food and drinks was left in the fridge. I’m upset I even paid for this room. Straight disgusting! Oh forgot and it smelled like smoke in my room and weed in the hallways. Never again will I stay here!
Business response:
Dear Jessica, We're disappointed to hear about the issues you encountered during your stay. Your comfort is important to us, and we apologize for the inconvenience. We appreciate your feedback as it helps us address areas for improvement. We hope you reconsider and give us another chance to provide a more enjoyable experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
They have roaches
Business response:
Dear Vanessa, Thank you for selecting us. We are sorry for the issues you mentioned with the cleanliness of your room. Although we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to recheck the rooms before delivery as we advance. We regret the inconvenience caused. We hope to provide you with a better stay in the future.Sin... read more
Not what I was expecting. This hotel was not what I was expecting at all. The hotel advertised “NonSmoking” but the entire hotel smells like an ashtray. I’m addition to the burn holes in the linen, and floors. There were roaches crawling on the wall. The tub leaked non stop, and had a dark hard water stain. When I went to use the pull out mattress there was no linen, there was crumbs all inside the mattress. It just was not what I was expecting at all. Only thing positive about this hotel is location.
Business response:
Dear Angel, We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are important to us, and we apologize for any inconveniences you encountered during your stay. We'll certainly share your comments with the appropriate teams to help improve our services. We hope you'll give us another opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.