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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do NOT stay here…it’s dirty and smells of smoke, our room was NOT clean, there was urine in the bathroom on the toilet seat, there was garbage in our room and it was literally just gross. We left and didn’t stay (and we checked in at 11:30pm) We would have rather slept in our car.
Business response:
Dear Keith, Thank you for being our guest. We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Janet, who worked the front desk was an absolute doll and was great with customer service. The hotel itself needs a lot of work. Sink in bathroom didn't turn on, the room was filthy, and false advertisement when saying breakfast comes with the room. I would not consider what you had available breakfast. I was very disappointed in my stay at your hotel.
Business response:
Dear Kim, We appreciate your kind words about Janet's excellent service. However, we sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and we are committed to addressing these concerns promptly to enhance the overall guest experience. We regret any inconvenience and understand your disappointment. Thank you for sharing your insights, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Nasty dirty in all three rooms. Had people in hallway smoking pot. Loud people in rooms.
Business response:
Dear Chuck, We are deeply sorry to hear about the experience you had during your stay. Such incidents are not a reflection of the service and atmosphere we aim to provide. We take these concerns seriously and will address them with the appropriate departments to ensure improvements are made. We appreciate your feedback as it helps us identify areas in need of attention and we hope to have the opportunity to regain your trust on a future visit. Your comfort and satisfaction are of utmost importance to us.Sincerely,Hotel Manag... read more
This hotel needs a do over period. My next room neighbors were constantly noisy with screaming kids and the breakfast wasn’t much to rave about. I’m used to much nicer surroundings. I only booked this hotel because it had a kitchenette. I won’t be returning again. 😟😟😟
Business response:
Dear Beverley, Thank you for making us your home away from home. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We have also noted your feedback regarding breakfast. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you... read more
The room and common ares was dirty. The room smelled had a light fixture hanging from the ceiling,, cabinet door broke off and sitting on counter, TV was ancient/remote worked intermittently, the bed was terrible and the AC was not good. This hotel should be closed and remolded before ever booking anyone else.
Business response:
Dear Michael, We apologize that your stay at our hotel was unsatisfactory and regret any inconvenience you may have experienced while with us. Your feedback is very important to us, and we will address these concerns and provide top-notch service to our guests. Your input will help us make the necessary improvements. We hope you will consider giving us another opportunity to meet your expectations.Sincerely,Hotel Management
Location was great for what we needed. Room size was small. Smoke detector falling off wall. Blanket was dirty. Lighting in hallway dark. Water bottles and pizza box left under bed from prior guest.
Business response:
Dear Melony, Thank you for staying with us and sharing your review. While we are pleased that you loved the convenience of our location, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before al... read more
It took 25 minutes to check in. No one else was there checking in.... In a word, the hotel was a dump. The tub was dirty and the room was dingy. I won't ever stay here again.
Business response:
Dear Brendan, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. Moreover, we apologize for your allotted suite not being up to par and for the frustration you must have gone through. We are meeting with our team to discuss this situation and reiterate the importance of impeccable customer service and a... read more
The property and rooms are just not in very good shape. The cabinet under the sink was soaken wet, the garbage can filled with something that smelled awful. The room was also not ready when we arrived at 5pm. Just not a great experience.
Business response:
Dear Jonathan, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for y... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.