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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building wreaked of smoke the detector in the lobby was going off during check in. My room smelled as well and my face towel was not clean
Business response:
Dear Adriane, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
I’m very upset because you have a very rude front desk attendant in the morning who when I asked her why there was no coffee at 8 AM proceeded to tell me that because she’s eight months pregnant. She can’t carry two coffee pots in the night time attendant it’s his fault that he didn’t put out more than one. This is not right I paid for this room specifically because I knew I’d get free coffee in the morning and a little bit of breakfast. I wasn’t expecting gourmet but just coffee would’ve been nice. You’ve lost a customer. I... read more
Business response:
Dear Melanie, Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. We never intend to disappoint a guest as we always strive to deliver exceptional service consistently. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. Sincerely,Hotel Management
Property is very worn. Staff are ok, but one staff member sat on the desk in the corner and worked from there everyday. One staff member folded laundry at the front desk while FaceTiming with someone. One exit door was broken and the stairwell smelled of mold or pet. Hallways were kept at 77 degrees and just absorbed the cooking smells from every room. Only one elevator worked. Not sure I call mini muffins and granola bars a breakfast. I think my microwave was close to blowing up. Couldn’t get any hot water out of any faucet... read more
Business response:
Dear Brian, Thank you for taking the time to evaluate our hotel. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. We hope you will accept our sincerest apologies and consider giving us another chance to show you the outstanding hospitality we are known for.S... read more
Just overall disgusted
Business response:
Dear Corey, We deeply regret failing to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent moving forward. We hope you will give us another chance to host you again and show our commitment to providing outstanding accommodations.Sincerely,Hotel Management
Double booked room type and downgraded me without changing rate. Took longer than usual to check in.
Business response:
Dear Emmett, Thank you for your recent stay with us. It is important that you must be completely satisfied, and we are very sorry for any mix-up with your reservation, and we regret the concerns you experienced during check-in. Please be assured we will take appropriate action where necessary, and we are grateful for your patience. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.