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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is dirty, staff is unprofessional and the whole stay couldn’t use my bathroom because no one ever came up to fix the problem nor clean it.
Business response:
Dear Ashley, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our a... read more
This hotel offers very few resources to customers, such as an ice bucket, and lacks plastic cups for brushing teeth. Additionally, the floors are sticky and the bathroom tub is excessively slippery to use.
Business response:
Dear Haichin, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
I was given an unclean room upon arrival.
Business response:
Dear Antoinette, Thank you for sharing feedback about the recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Property was ok but needs upgrades
Business response:
Dear Titus, We appreciate you being our guest and sharing your observations. It is glad to know your stay with us was enjoyable, but we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Some comfort but more cons For an extended stay hotel It was missing some things. We found one trash can under the kitchen sink, none in the bathroom. No dishes, no ice machine, no apps on the tv. When we both sat on the end of the bed the top of the bed lifted. Not safe, pretty scary. The woman that checked us in was the most pleasant sweetest person ever. If they updated the rooms I would consider coming back.
Business response:
Dear Natasha, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent hospitality you received from our staff. However, we apologize for any inconvenience you faced during your stay. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Don’t stay here It took too long to check in. The girl at the front desk was rude. The hotel smelled like cigarettes and roaches. The room was clean enough to stay but I wouldn’t recommend this hotel.
Business response:
Dear Glenn, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Not somewhere I’d want to stay again. The outlet in the bathroom didn’t work, the sink sprayed all over the countertop and the toilet only flushed about half the time. At 2:30 am we were awoken by a fire alarm that lasted over an hour. When asking about it in the morning we were told “I don’t know I wasn’t here” No apologies or concern from staff
Business response:
Dear Brooke, Thank you for your review and for letting us know what you enjoyed most about your visit. However, we are sorry for the concerns with your bathroom, and we appreciate you bringing this to our attention. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again so we can show you our dedication to exceptional hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.