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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were very bare bones. One small bar of soap, toilet ran constantly no washcloths Kitchen area was very limited. No pots,pans utensils or coffee maker. Not even a paper drinking cup. No effort by management to curtail noise including barking dogs and SCREAMING children well after midnight. Never again.
Business response:
Dear Franklin, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Please know you can always reach out to our front desk at any time to make your stay more comfortable; we are always here to help. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you. Sincerely,Hotel Management
I woke up at 4 am and a giant roach was on me. Absolutely unacceptable! I then went into the bathroom and seen another roach.
Business response:
Raya, We sincerely apologize for the situation you described. When staying with us, you are correct to expect a comfortable environment. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We hope you will return so we can make it up to you. Sincerely,Hotel Management
I changed rooms 3 times the fourth room had hair on towels but I stayed I was frustrated at this point
Business response:
Dear Nikisha, Thank you for taking the time to share your feedback. Please accept our apologies for not meeting your expectations with your room and for any inconvenience caused. Our rooms are subject to strict standards of cleanliness, and what you described is unacceptable. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely,Hotel Management
Old and dirty
Business response:
Dear JODI, thank you for taking the time to share your review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. Furthermore, our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We hope you will give us another ... read more
This place is disgusting, disgusting, disgusting! There are individuals who literally live in this place you are trying to pass of as a hotel. There were mattresses lined up in the hallway, supposedly for renovations, receptionist which a dirty tshirt on at the desk, a cat in the window and leaking refrigerator in the room. A man with pajamas on knocked on my door asking for a cigarette. DON'T STAY HERE!
Business response:
Dear Zanetta, please accept our apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit but are disappointed that we did not meet your expectations. You can be rest assured that we will address the concerns mentioned with our team members to prevent such occurrences in the future. We wish to welcome you back to prove ourselves as your trusted hotel whenever you visit this city again.Sincerely,Hotel Management
Never ever again The stay sucked the room i was given was overcharged 229 dollars when it should have only been 139 total. Its out dated big time. Blue paint on the counter tops in the bathroom window was left open and heat off. The pain in the bathroom was pilling off and when i went to use the hair dryer it had brown stuff all over it that looked like poop. Only thing that was good was the staff.
Business response:
Dear Corrinna, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. We truly appreciate that.Sincerely,Hotel Management
Lobby was unkempt. Not filthy. But it was not clean. Receptionist also had almost no front teeth. Not a great look coming into any hotel. Hallway heading to hotel room was dirty. Trash visible on the floor. Room had not 1, but 2 dead bugs. Overall, VERY unappealing. Would not return, would not recommend.
Business response:
Dear GREGG, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Please accept our apologies for the housekeeping issues you experienced during your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We appreciate you being patien... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.