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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean The hotel and rooms were run down and not clean. We left and went to another hotel.
Business response:
Dear Guest, thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincer... read more
Smelled like pets and food throughout the halls.
Business response:
Dear Richard, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable environment while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
It was horrible. The room was not cleaned at all. There was food left in the room as if someone was living there. I asked for a refund and left. I’m still waiting on my refund.
Business response:
Dear Devin, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Please don't hesitate to contact us for any further queries. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Mana... read more
It’s not often I wake up to three police cars outside the hotel arresting people. This was the worst hotel I’ve ever stayed at. It was beyond believe how dirty it was the room was not cleaned garbage was full when we checked in. The smell in the room in the halls was terrible
Business response:
Dear Bill, thank you for staying with us. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure all procedures are followed, so this does not happen again. Hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The ladies at the reception are very RUDE and UNPROFESSIONAL!
Business response:
Dear Sharif, we are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.