Extended Stay America - Newark - Christiana - Wilmington

James 

on Expedia

4 years ago

Unattended Location This hotel seems to have been forgotten by the management. It looked rundown, the landscaping was not kept up and the building didn't look welcoming. The appliances were outdated and the room was not clean. The keycard didn't always work. It was like Extended Stay America was trying to close or liquidate this location. 

Jennifer 

on Expedia

4 years ago

Disgusting!! DISGUSTING!!!! This is not a hotel it’s a dump! It must have been move out day at the halfway house, people hanging around the doors with their worldly belongings when we arrived in plastic shopping bags. Check in person was rude, acted like we were bothering her. The room smelled like someone smoked in it for 30 years with the windows closed. Burn marks on the carpet, walls and counters. Mold in the shower. Peoples trash in bags outside of their rooms on the ground, dark halls, dank, would not recommend to my w... read more

Anonymous 

on Expedia

4 years ago

The place is horrible, it felt like I was in a halfway house. The building is dark and dirty and smells like stale smoke 

Anonymous 

on Expedia

4 years ago

The property was filthy. Part of the reason I chose the property was their pledge for Covid maintenance and cleanliness. Although my room had fresh linens, nothing else was cleaned, dried toothpaste on bathroom counter, nothing was vacuumed and my dog was eating pistachio shells left on the floor. Because front desk personnel was alone and no cleaning staff, Cheryl provided cleaning supplies and I cleaned myself. Because the property was sold out, I could not be moved. Cheryl offered to clean but with the needs of property a... read more

Robert 

on Expedia

4 years ago

Disappointing No sheets or blankets or pillows were in the room for the pull out couch. When we went to get some, there were only sheets, no pillows or blankets. The pull out couch mattress was in terrible condition. 

Anonymous 

on Expedia

4 years ago

Tv was broke my entire stay management was very rude The room had a odor it wasn't a bad one but it didn't have that clean smell to it 

Anonymous 

on Expedia

4 years ago

We rented a non smoking room and received a room that was smoking. We are not smokers and did not want a smoking room. We were told there wants not another room of the type we rented. The room was old and worn. The tv did not work, The hairdryer did not work and several outlets did not work. When I requested kitchen items the gave me one of each utensil and plate; there were two of us. We have stayed in extended stays multiple times for the convenience of the kitchen and have always had a good experience; not this time.