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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
this property was very very dirty. They took us to a room that had balls and balls of pet hair all over the floor
Business response:
Jeff, thank you for sharing your review. We sincerely apologize for the cleanliness issue you encountered in your accommodations and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
NOT AS EXPECTED NO HOHAD NO HOUSEKEEPING, HAVE TO GO TO DESK FOR EVERYTHING NEEDED, SMELLED, JUST WAS NOT AS PITCURED OR DESCRIBED , NOISEY LOTS OF PIT BULLS SEEMS LOT OF PEOPLE LIVING THERE
Business response:
Cheryl, thank you for taking the time to review our hotel. We regret the noise disturbance you experienced and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Very disappointed extremely dirty need major rehab
Business response:
Simone, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managemen... read more
Not to happy The staff was unorganized and unprofessional. The room had a leaking refrigerator and when I informed them the charged me a fee to upgrade. When asked for clean wash clothes and towels they gave me dish towels instead of wash clothes
Business response:
Molchinda, thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Also, we are sorry for the maintenance issues you encountered in your room. We have taken note of your comments and will make sure this is appropriately addressed. Thank you once more for choosing us for your stay... read more
Rooms were not in great condition as advertised.
Smells real bad in there
Business response:
Vikas, thank you for your feedback. We apologize for the concerns you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that it compromised your experience. We will follow up on your issue to ensure we are well poised to serve you better during your next visit. Sincerely, Hotel Management
Property was not clean. Room was not clean or repaired properly. Loud noises from other guests. Was so bad we had to cancel our stay and move to a different hotel and pay more money.
Business response:
Harry, thank you for your recent stay and for your feedback. We regret the noise disturbance you experienced and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider givi... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.