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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready until 5:30 pm
Business response:
Lorenzo, thank you for taking the time to write a review. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We hope the remainder of your stay made up for this and you will choose to stay with us again in the future. Sincerely, Hotel Management
Terrible stay. We didn’t get a shower curtain, the room smelled bad, there were no amenities, the front desk was rude and told multiple people to make sure to fill out the survey. Our neighbor got something stolen from their room. Terrible “breakfast”. This should not be an option on expedia
Business response:
Ashley, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you de... read more
Smelled like pot and Thai food. The staff was rude and disagreeable. The beds were hard as a rock and people were in the hall yelling up to 1am.
Business response:
Samuel, thank you for reaching us out with your concerns. We always aim to deliver comfortable and enjoyable experience for all our guests, but we regret falling short due to the smoke odor. Even though our hotel offers smoke-free accommodations, we occasionally have violations of this rule. We take this matter very seriously and assure you that we will look into it. We also apologize for the behavior of our associates that caused disappointment. We will utilize your comments to enhance our service levels moving forward. We ... read more
No like the service in front desk
Business response:
Sully, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
Dirty room, oatmeal and muffin for breakfast
Business response:
Alexandra, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide ... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.