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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fleeced in Newark DE The floor had peanut shells on it. The room had no utensils or appliances, When I tried to call the front desk to ask for ice, the phone did not work. I had to walk to the Front Desk. Where I was told to get in the car and go down the street to WaWa and get ice there because there was none in the hotel. Very poor value for $130.00 per night. DON'T STAY HERE !!!!!
Business response:
Charles, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Even more distressing is the fact that you were met with anything but exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Mana... read more
They didn’t have my room available and they didn’t tell me this until after they finished processing all of my information and handed me the keys instead of asking if I was still interested. I asked for late check out and they called me in the morning to remind me about check out at 11 even though I asked for late check out and it was approved… just not a smooth stay.
Business response:
Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to Newark, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
Unattended Location This hotel seems to have been forgotten by the management. It looked rundown, the landscaping was not kept up and the building didn't look welcoming. The appliances were outdated and the room was not clean. The keycard didn't always work. It was like Extended Stay America was trying to close or liquidate this location.
Business response:
James, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We will share your comments with the brand leaders when we plan for our renovations. We hope to host you again in the future. Sincerely, Hotel Management
Disgusting!! DISGUSTING!!!! This is not a hotel it’s a dump! It must have been move out day at the halfway house, people hanging around the doors with their worldly belongings when we arrived in plastic shopping bags. Check in person was rude, acted like we were bothering her. The room smelled like someone smoked in it for 30 years with the windows closed. Burn marks on the carpet, walls and counters. Mold in the shower. Peoples trash in bags outside of their rooms on the ground, dark halls, dank, would not recommend to my w... read more
Business response:
Jennifer, thank you for sparing some time to share your concerns. We are truly sorry to know about the difficulties you encountered here. We also sincerely apologize for the rude behavior of one of our associates at the front office and the housekeeping issues you mentioned. We will discuss your comments with our front office and housekeeping team to take corrective actions. We will also utilize your comments to enforce our no-smoking policy more effectively. We hope you will give us a second chance to deliver the type of ex... read more
The place is horrible, it felt like I was in a halfway house. The building is dark and dirty and smells like stale smoke
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure they are more diligent with their duties. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.