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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was filthy. Part of the reason I chose the property was their pledge for Covid maintenance and cleanliness. Although my room had fresh linens, nothing else was cleaned, dried toothpaste on bathroom counter, nothing was vacuumed and my dog was eating pistachio shells left on the floor. Because front desk personnel was alone and no cleaning staff, Cheryl provided cleaning supplies and I cleaned myself. Because the property was sold out, I could not be moved. Cheryl offered to clean but with the needs of property a... read more
Disappointing No sheets or blankets or pillows were in the room for the pull out couch. When we went to get some, there were only sheets, no pillows or blankets. The pull out couch mattress was in terrible condition.
Business response:
Robert, thank you for taking the time to review your stay with us. We regret we were not able to meet your expectations and are sorry to read that our beds were not to your comfort. We appreciate your feedback and will use it to improve our guests' experience going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Tv was broke my entire stay management was very rude The room had a odor it wasn't a bad one but it didn't have that clean smell to it
Business response:
Thank you for being a guest at our hotel. We apologize for the issues you had in your suite and the behavior of our associates. We will discuss your comments with the teams involved to ensure corrective actions are taken to deliver excellent service and accommodations. We hope you will consider staying with us again so we can prove our dedication to a seamless guest experience. Sincerely, Hotel Management
We rented a non smoking room and received a room that was smoking. We are not smokers and did not want a smoking room. We were told there wants not another room of the type we rented. The room was old and worn. The tv did not work, The hairdryer did not work and several outlets did not work. When I requested kitchen items the gave me one of each utensil and plate; there were two of us. We have stayed in extended stays multiple times for the convenience of the kitchen and have always had a good experience; not this time.
Business response:
Thank you for sharing your review. We are sorry for the issues you encountered and regret not meeting your expectations with our accommodations. We will share your feedback with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We appreciate your loyalty towards our brand and hope you will consider staying with us again so we can provide you with a much better experience. Sincerely, Hotel Management
Staff was rude it took almost an hour to check in tv didn't work it had no signal my entire stay
Business response:
Thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the poor service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret if we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals to ensure this is not repeated in the future. Also, we regret the television in your suite was not working. We will r... read more
Incredibly dated and run down facility. The kind of place where you don’t wanna touch anything even though you’re staying there.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations. We appreciate your feedback and will share it with appropriate individuals as we plan for future upgrades. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
dump Horrible property mold all over the bathroom
Business response:
Thank you for your review. We are sorry for the inconvenience you had in your bathroom. Your feedback has been shared with our maintenance team to address the problem. We hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Room was dirty, I found trash under the couch. The matress on the pull out couch had blood stains. The lady at front desk said she was going to bring me sheets and blanket for pull out bed but didn’t.
Business response:
Thank you for staying at our hotel. We sincerely apologize for the cleanliness issues in your suite and that one of our associates forgot to deliver the sheets you had asked for. We will discuss your comments with our housekeeping and front office teams to take corrective actions. We hope to receive an opportunity to deliver a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.