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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean and did not meet standards of even basic cleanliness. There were bugs in the room and nothing was really done to fix this other than, "change the sheets".
Business response:
Doretha, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area... read more
service was not good at all. Bed and sheets were old and of less standard. In addition, purgent smoke smell all over. It was stated on expedia that breakfast will be provided but nothing was provided.
Business response:
Thank you for being our guest. We apologize for the issues you had in your suite and that our service did not meet your expectations. We will discuss your concerns with our leadership team and associates in an effort to enhance our service levels. We are also sorry for the disappointment you had with breakfast not being available. We hope to serve you again in the future. Sincerely, Hotel Management
Business response:
Tori, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Unfortunate Very disappointing the bathroom toilet seat was horrible the carpets and the room was dirty people staying across the hall with that loud music the hallways of the hotel on the second floor was dirty I wouldn't stay there again
Business response:
Alvin, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We are also sorry for the noise issue you experienced. We wish we had the opportunity to resolve this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
ont go here It’s was very dirty and looked like it haven’t been clean. Wasn’t no sheets or no wash clothes available
Business response:
Mia, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Rooms not as pictured. Guests walking around without masks inside. The “safety” notice in the inside of room door indicates this is not a safe place to stay. Hair in my shower. Poop stains in the toilet. Dirty towel still hanging over the shower rod. Horrifying experience but because of covid I didn’t want to risk leaving my room once I got into it. Parking lot very lively with what I assume was drug and sex trade at 430 in the morning when I departed. Front desk person was friendly and that’s the only good thing I can say. ... read more
Business response:
Heather, thank you for taking the time to show us your concern. We apologize for the disappointing experience and for the difficulties you encountered with your accommodations and the issues outlined. We genuinely care about delivering an exceptional experience to all of our guests so, we regret letting you down. We have shared your comments with our management team, and we will investigate the circumstances described and take appropriate action. We are grateful for your feedback and your patience. Thank you again and wish y... read more
Business response:
Lamont, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.