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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was extremely smelly dirty of cat urine. Couch was torn cushions, stove, broken oven door, even outside door security was not working because of the cable for key card reader was cut.I felt very unsafe and uncomfortable. The two bedroom smoke detectors were also removed. Here we stayed one night and left out of four nights expected. They allow animals, but there’s no deep cleaning or maintenance on the building itself inside and out. Hallway carpets were extremely dirty and smelly, and have never been clean. Stay ... read more
Business response:
Dear Robert, Thank you for taking the time to share your experience. We regret that your experience did not meet expectations and understand how disappointing it must have been. The conditions you described do not reflect the standards we aim to maintain, and we understand how upsetting this must have been. Guest comfort is of the utmost importance to us, and your feedback is greatly valued. We will review the areas mentioned to ensure a better experience for our guests. Thank you for bringing this to our attention. Sincerel... read more
The front desk people were very friendly and the location was convenient to attractions we planned to visit. Otherwise this property had nothing to offer. The entire facility was extremely worn and dated, all the way from the office to the hallways to the room itself. There was a heavy coating of dust on the TV stand and the shower curtain had numerous stains. The toilet seat was loose to the point I had to tighten the bolts to keep it from falling off completely. The common areas smelled stale and overall the feeling was no... read more
Business response:
Dear Guest, Thank you for your feedback. While we’re glad you found the front desk team welcoming and the location convenient, we’re sorry the overall condition of the property did not meet your expectations. Your concerns about cleanliness and maintenance are being shared with the appropriate teams so they can be addressed. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Made do but will not recommend To start with none of the pictures including the thumbnail on this screen doesn't reflect the property at all. Check in was ok, not horrible just neutral. Going into the side door to reach stairs to our room, it was unkept, cigarette butts from people just putting them on the outside of the door on the ground. No cigarette disposal system there. One resident was just standing at the door with her small dog, allowing it to urinate right on the doormat. The queen beds themselves were good but the... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards we aim to provide. Thank you for bringing this to our attention. We will share your comments with our team, as we are committed to ensuring we reflect the high level of hospitality we aim to provide to every guest. Sincerely, Hotel Management
The value of the property is what we liked. The uncleanliness and lack of safety is the reason why we did not feel safe enough to stay. We did not take photos. We left.
Business response:
Dear Guest, We are glad to hear you saw value in the property, yet we are truly sorry to learn that concerns about our cleanliness and safety led you to leave earlier than anticipated. We regret your disappointment, as this is certainly not the impression we want our guests to leave with. We thank you for bringing this to our attention and regret that we didn’t meet expectations. Your patience is much appreciated. We hope to regain your trust the next time you are in the area! Sincerely, Hotel Management
Terrible Oder, dirty bathroom. Would not recommend or ever used again!!!
Business response:
Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We aim to ensure that every guest experiences a clean and well-maintained property that serves as a home away from home during their travels. We sincerely apologize that we fell short of this expectation in your case. Please be assured that we are diligently addressing this with our housekeeping and maintenance teams to enhance the overall cleanliness of our property. Your feedback is greatly appreciated and will assist us in implement... read more
Not a Place for Us This place is run down. Being an Extended Stay there are people living there. They hang out in the front where the grills are and don’t clean up after themselves. At all hours of the night you hear people yelling up and down the hallways. The bed is very uncomfortable, it sinks in the middle.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry that your stay did not meet expectations. While some guests do stay longer term, we strive to maintain a comfortable and respectful environment for everyone. Your comments about noise and cleanliness around common areas are noted and will be addressed with the team. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
this place was an absolute disgusting excuse for a hotel. It had bedbugs and cockroaches, and they better be refunding my money immediately they should be reported to the department of health do not stay in this place.
Business response:
Dear Guest, We regret that we did not provide you with an exceptional experience during your stay and sincerely apologize for the inconvenience caused. Our pest control provider regularly services our hotel to maintain high standards, and we are addressing your concerns immediately. Your feedback is essential, and we appreciate you bringing this to our attention. We hope you will give us another chance to deliver a much better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.