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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not safe area. Lots of people hanging around and acting strange. Didn’t want to leave my car here overnight I was afraid it would get broken into. Will not be using extended stay again.
Business response:
DearRuss, Thank you very much for taking the time to share your feedback with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests and their belongings. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. We are committed to ensuring that every customer has a flawless experience and hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hot... read more
A no go for me Our bathroom sprinkler kept leaking all over the floor. Our key kept deactivating. We saw roaches in the bathroom. There was always people hanging around outside.
Business response:
Dear Glen, Thank you for being our guest and letting us know about the details of your time with us. We genuinely apologize for not delivering the experience you expected. This type of stay is not typical of our hotel or the service we provide. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate you bringing this to our attention as we continually work hard to improve our services. We hope to have a second chance to ... read more
Our room had a weird smell … carpets, couch and chair needs deep cleaning. Micro was not working when we arrived, but was fixed the next day. The hallway carpet was very dirty, with stains which looked they were caused by pet accidents . Went to do some laundry, several machines were out of order. Very frustrating! There was only one top sheet and thin bed cover on bed … no blankets - may want to put blankets in room for cold nights. Only positive thing to say is the man who checked us in on the first night was so nice - wis... read more
Business response:
Dear Kay E, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve, as well as what you enjoyed about your time with us.It was a pleasure hosting your visit, and we hope to make your next stay perfect in every respect!Sincerely,Hotel Management
Floor was unswept, paint chips in the corners, substandard finish by the contractors. Toilet not installed properly, loose fit.
Business response:
Dear Mark, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments for review and action. We look forward to the possibility of your return, allowing us... read more
Do not stay at this property. Me and my family had to check out early. The place is infested with roaches and the linens are dirty. The pillow case looked like it was run over with a tire and then left on the beds. The roaches were crawling everywhere, baby roaches at that. There are also residents that actually live here for over 2 years and don’t mind these accommodations. Do not pay for this misery.
Business response:
Dear Kristina, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Also, we regularly treat our property; we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention... read more
We arrived to the room, right after they had ju "cleaned" the room and lefy a remote for the TV. The refrigerator was warm and not plugged in, the TV remote didn't work. Right before we went to bed, we noticed a cockroach on the TV, then we noticed another cockroach. My wife could barely sleep, had to keep lights on and room kool and me killing cockroachs all night. Couldn't get another hotel due to none available and our flight left at 10am.
Business response:
Dear Daniel, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. We have shared your feedback with our team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedb... read more
Ample parking lot. Room was infested with roaches, it was disgusting
Business response:
Dear Israel, Thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry for the concerns you encountered in your room. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Thank you for bringing this to our attention. We value your feedback and hope for ... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.