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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean. The staff was friendly, but the bed was uncomfortable as hell and the neighbors were very noisy. The walls are thin
Business response:
Dear Anthony, We greatly appreciate your time and effort in reviewing your stay with us. We are glad to hear that your overall experience with our hotel was pleasant. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize for the issues you may have encountered during your stay that kept it from being perfect. Thank you for bringing this to our attention. Please know that for future visits, our front desk is available to address issues such as this to make your stay as comfortable as possi... read more
Infested with cockroaches, fridge not plugged in, was warm inside, tv remote didn't work. Wouldn't recommend to anyone.
Business response:
Dear Daniel, We sincerely regret hearing about the issues you encountered during your stay. The cleanliness and comfort of our guests are top priorities, and it’s disappointing that this was not reflected in your experience. Your feedback will be addressed with the team to ensure these matters are resolved. We appreciate your comments and are committed to making the necessary improvements.Sincerely,Hotel Management
Room stunk of cigarettes. Saw a few bugs in the room. Overall property looked and smelled dingy. Seems like a lot of people live here.
Business response:
Dear Shawn, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Roaches and fleas. Horrible place to recommend from Expedia
Business response:
Dear Craig, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet ... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.