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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place had a really bad case of roaches and a horrible different smells of smoking. The place was very unsanitary for anyone to stay in.
Business response:
Dear Guest, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Sincerely, Hotel Management
This property is not a motel, it is transitional housing for the homeless and drug addicted. It is the dirtiest, smelliest, most broken property I have ever seen. Don’t let the pictures deceive you! If we wouldn’t have arrived after 10pm and planned to check out the next morning, I would have forfeited my money and booked elsewhere. We couldn’t get out of there fast enough!!
Business response:
Dear Guest, We sincerely apologize that your stay fell short of expectations. We understand how important it is for our guests to feel comfortable and enjoy a clean, well-maintained environment. Your comments are taken seriously, as these matters do not align with the standards we strive to maintain. Rest assured, we will address your concerns with the appropriate teams to ensure the well-being and satisfaction of our guests. We appreciate you sharing your thoughts, and we hope you will consider giving us another chance in t... read more
Not w The room smelled funny. The pull out couch was gross. When we turned the ac on it smelled weird so we had to sleep with no ac. There was dust covering the ac vents and the vent in the bathroom. Overall the room looked very dingy. I would not stay there again.
Business response:
Dear Guest, Thank you for sharing the details about your recent experience. We always want our guests to enjoy a seamless stay and sincerely apologize for falling short. We regret that your room did not align with the standards of cleanliness and comfort we strive to deliver. Your comments regarding the air conditioning, cleanliness, and overall room condition have been shared with our team to prevent such oversights from repeating. We are committed to enhancing the guest experience and hope you will consider giving us anoth... read more
The room smelled like animal urine. My family had to leave the property at 1am because there were baby roaches all over the room. My son and I have multiple bites from bed bugs. We spent way too much money to not be able to have a proper place to sleep & refused a refund. This was a horrible experience
Business response:
Dear Guest, We sincerely apologize for the distressing experience you and your family had during your recentstay. The presence of bedbugs and cleanliness issues are unacceptable and not reflective of our standards. We understand the seriousness of this matter and are taking immediate action to address it, including thorough inspections and treatments by professional exterminators. Additionally, we are reviewing this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. Your feed... read more
The whole hotel smelled bad
Business response:
Dear Guest, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
The most disgusting place ever. I will not be booking for them ever again. So many roaches and smelled like wet dog.
Business response:
Dear Guest, Thank you for your valuable feedback. We would like to extend our sincere apologies for the unsatisfactory experience you encountered. Please be assured that we take these matters very seriously. We will collaborate closely with our pest control provider and housekeeping department to ensure that similar issues are addressed and prevented in the future. Our commitment is to provide a clean and comfortable environment for all our guests, and we look forward to the opportunity to serve you better during your next v... read more
Stained sheets,roaches in the sink and dishwasher
Business response:
Dear Guest, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
Roaches everywhere in the room. We barely slept. Will not be going back to this one for sure.
Business response:
Dear Joon, Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced. We take cleanliness and guest satisfaction very seriously, and it’s concerning to hear about the condition of your room upon arrival. Please know that this is not typical of our standards, and we will address this issue with our housekeeping and pest control team immediately. Our goal is to ensure all our guests have a positive experience, and we truly understand your frustration. Considering this a rare incident, we ho... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.