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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property should not have as high of a rating as it does on your site. In addition it states that it offers breakfast, this is untrue unless you count leaving oatmeal packets out on a counter ‘Breakfast Provided’. The shower had not been cleaned. The air conditioner was loud and made it difficult to sleep. The sheets had stains that made us question if they had been cleaned. This was a terrible stay, and way overpriced.
Business response:
Dear Richard, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Walked into the room and saw 2 roaches scurring away along with stains all over the floor
Business response:
Dear Jennifer, Thank you for sharing your review with us. We are sorry that your room did not meet our usual standards of cleanliness and comfort. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
Loud. No blow dryer or coffee
Business response:
Dear Joanne, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future.Sincerely,Hotel Management
We booked and paid for the room in advance or we would have walked out . The entire building and rooms smelled of Marijuana. It was over whelmingly strong. The minute you opened the entrance to the hotel it just seeped out . The hallways, the staircases and the rooms were all overhelming . If it hadnt been for that it would have been a nice stay. The staff needs to enforce the smoke free building that they advertise to make sure its a nice stay for everyone
Business response:
Dear Nancy, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Hotel definitely needing renovations
Business response:
Dear Julie, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.