This profile has been claimed by the business owner or representative.
Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To say this place was disgusting is an understatement! The whole Hotel had a smell of smoke. Very noisy from other rooms. No phones in the room to call the front desk. The room felt like it needed a deep clean and to be upgraded. As we were about to leave the toilet flooded the bathroom. Don’t waste your time nor money at this place!
Business response:
Dear Dean, Thank you for sharing your feedback regarding your recent stay with us. We regret that we were unable to provide you with a peaceful, clean environment and well-maintained accommodations. We understand the frustration caused by the absence of a phone in your room, as well as the overall condition of the accommodations. Please rest assured that we are committed to ensuring that all rooms are thoroughly cleaned and properly maintained. Your comments have been forwarded to our housekeeping and maintenance teams for p... read more
环境差.没有早餐
Business response:
Dear Sanmei, Thank you for sharing your feedback. We understand the importance of feeling comfortable and welcomed, and we sincerely apologize for not meeting your expectations. Also, we regret any disappointment you experienced with our breakfast options. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Filthy hallways. Limited room service. Lobby dirty. Only granola bars for breakfast. Have to ask in lobby for every fork and bowl.
Business response:
Dear Michael, Thank you for your valuable feedback regarding your recent stay. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Your feedback is important to us, and we have addressed this with our housekeeping team to ensure a better experience for our future guests. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisf... read more
Roach infested hotel and trash everywhere. The hallways look like they haven't been vacuumed in a while. The place say they offer breakfast and the selectionwas a joke. They only had hot water and oatmeal packets and granola bars not coffee. The whole place is not upkept it looks dingy and worn out. One of the windows did not close and they couldn't fix it. We ended up leaving early. Some of the staff were not very friendly and hallways smell like skunk.
Business response:
Dear Thomas, Thank you for providing feedback about your recent stay. We uphold the utmost standards of cleanliness and pest control for our accommodations. To ensure we continue to meet our guests' standards, we are taking the necessary steps to address this issue with our housekeeping department. Additionally, we'll contact our pest control provider to ensure they take all necessary precautions to prevent future issues. Furthermore, your valuable input regarding our breakfast offerings will be shared with our leadership te... read more
Filthy
Business response:
Dear Michael, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Toilet overflowing... items left in bathroom by previous rental...is there not a care in cleanliness in Hotels any more. Wont stay there again.
Business response:
Dear Julie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.