This profile has been claimed by the business owner or representative.
Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor bad smell all over
Business response:
Dear MARCO, We extend our humble apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring such issues do not recur in the future; we deeply appreciate your patience and understanding during this time. We hope to have another opportunity to provide you with an exceptional stay that reflects the quality of service we alway... read more
Nothing to say
Business response:
Dear Jessica,We regret that your experience did not meet expectations and sincerely apologize for any disappointment. Your feedback is important to us, and we would love to understand how we can improve. Please feel free to share any details about your stay so we can address any concerns. We value every guest and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Never again Elevator broken. Dirty bed cover. Whole building smells bad. Key didn't work on side door so I had to go around to front with my hands full. Missing a section of the window blinds so you can see in from the parking lot. Dirty footprint in shower. The transient people hanging out in the parking lot late at night, we're still in the exact same place the next morning. Uncomfortable bed. Did I mention that the hotel smells badly??
Business response:
Dear Michael,We sincerely apologize for the issues you encountered during your stay. A broken elevator, cleanliness concerns, and security matters are not the experience we want for our guests. Your feedback is invaluable, and we are addressing these concerns to improve our facility and guest comfort. While some challenges take time to resolve, we are committed to making necessary improvements, including enhancing cleanliness, maintenance, and security. We regret any inconvenience caused and appreciate your honesty. If you c... read more
Elevators were broken so we had to climb 3 flights of stairs with 3 kids hauling all our luggage up the stairs … the hallways smelled like mildew and people smoking right at the doors this use to be my favorite hotel while stopping through town but it’s just an over priced motel 6 now
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to navigate the stairs with your family, and we regret any discomfort caused by the hallway conditions. Your feedback is important, and we are actively working to improve our facilities and guest experience. We truly appreciate your past loyalty and hope you will consider giving us another opportunity to provide a better stay in the future. Sincerely,Hotel Management
Do not stay at this property. It’s dirty (the laundry room, the floors, and the suite restrooms had roaches).
Business response:
Dear Diana,We sincerely regret that your experience did not meet expectations. Cleanliness and comfort are top priorities, and we apologize for the issues you encountered. Your concerns have been shared with our team, and we are taking immediate steps to address them, including enhanced housekeeping protocols and pest control measures. We understand how important a clean and comfortable environment is for our guests, and we truly appreciate your feedback. We hope to have the opportunity to provide you with a much-improved st... read more
Elevators were not working and have been like this for tjree weeks.
Business response:
Dear Sheila,We sincerely apologize for the inconvenience caused by the elevator issue. We understand how frustrating this must have been, and we regret that it affected your experience. Our team is actively working to resolve this matter as quickly as possible, and we appreciate your patience during this time. Guest comfort is our priority, and we are committed to making necessary improvements. We truly appreciate your feedback and hope to provide you with a much better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.