This profile has been claimed by the business owner or representative.
Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells horrible
Business response:
Dear Francisco,Thank you for sharing your feedback. We sincerely apologize for the unpleasant smell you encountered during your stay. We understand how important a clean and fresh environment is, and we regret that we did not meet your expectations in this regard. Your comments have been shared with our team to address the issue immediately and ensure it is resolved. We genuinely appreciate your input and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely,Hotel Management
Well, I checked in and 20 minutes later I checked out. I just can’t believe I had to pay for that room that I didn’t stay in because it was so nasty. You had a band playing next-door and then the front desk said it smells like I need to take care of this, the whole complex smell like cigarettes.
Business response:
Dear Carrie,Thank you for sharing your experience. We sincerely apologize for the condition of the room and the overall environment during your visit. The cleanliness and comfort of our guests are priorities, and we are deeply sorry for falling short in these areas. The noise and odor you mentioned are unacceptable, and we will work diligently to address these issues to prevent them from affecting future stays. We understand your frustration and regret that your visit did not meet your expectations. Your feedback is invaluab... read more
Never staying here again
Business response:
Dear LILIANA, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. Providing a positive and comfortable stay is our priority, and we are truly sorry to hear we fell short during your visit. Your comments will be reviewed carefully to help us make improvements. We hope you might reconsider and give us an opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
This was by far the worst stay I’ve ever had. I decided to give this place a second chance, but it was a huge mistake. First off, the entire place smelled like weed, including the hallways. The receptionist gave a key to a guest who claimed to have forgotten his room key, without even asking for ID or verifying his identity. The room itself was somewhat clean, but the bed was extremely uncomfortable, and I was bitten by either a spider or a bed bug. To top it off, the room light stayed on all night, and none of the outlets w... read more
Business response:
Dear Liliana,Thank you for taking the time to share your experience. We deeply regret the issues you encountered during your stay. Your concerns about security, cleanliness, and room functionality are serious and will be immediately addressed with our team. Ensuring guest comfort and safety is our top priority, and we are committed to making necessary improvements. We appreciate your feedback and sincerely apologize for the inconvenience caused.Sincerely,Hotel Management
The facility was ok but the room had stained sheets, shower didn’t drain properly. However the staff was friendly and addressed my issues
Business response:
Dear Francis, Thank you for your review. We sincerely apologize for the issues you encountered with the stained sheets and shower drainage. This does not meet the standards we strive to provide, and we are addressing these concerns with our housekeeping and maintenance teams. We are glad to hear that our staff was able to assist you during your stay. Your feedback is valuable, and we are committed to improving our services to ensure a better experience for future guests. We hope to welcome you back for a more comfortable sta... read more
My room check in was at 3pm but wasnt ready until 4pm.
Business response:
Dear Nancy, We sincerely apologize for the inconvenience caused by the delay in preparing your room. We understand how valuable your time is and regret not meeting the expected check-in time. Your feedback has been shared with our team to ensure we improve efficiency and better meet guest expectations. We appreciate your understanding and hope to provide a smoother experience on a future visit.Sincerely,Hotel Management
Just bad experience
Business response:
Dear Jessica, Thank you for your feedback. We regret to hear that your stay did not meet your expectations and apologize for any issues that contributed to your dissatisfaction. We strive to provide a positive and comfortable experience for all our guests, and it is disappointing to learn we fell short. Your comments are valuable and will be shared with our team to identify areas for improvement. We appreciate your input and hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.