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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service The refrigerator in my room did not work, I was told for two days that it would be fixed, and it was not. I brought food with me as I was out of town for work and cook my meals, all of my food was ruined. I was eventually moved to a different room, but the hotel is refusing to refund me for those two days.
Business response:
Dear Gretchan, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your stay, especially regarding the refrigerator issue and the impact it had on your food. It is disappointing to hear about the delays in addressing your concerns, and we understand how frustrating that must have been. While we strive to provide prompt solutions, we acknowledge that we fell short in this instance. Your feedback is invaluable as we work to improve our services and communication. We would apprec... read more
You get what you pay for. The while place from the moment you walked in smelled terrible. Shower door was broken, couch was ripped. No hair dryer in room.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. We understand how important a clean and comfortable environment is, and we regret that your expectations were not met. Your feedback regarding the odor, broken shower door, and missing hair dryer will be addressed with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
None
Business response:
Dear DANIEL, Thank you for your feedback. We appreciate your time in sharing your thoughts, even with limited details. If you have specific concerns or suggestions, please feel free to reach out to us directly. Your insights are invaluable in helping us enhance our services and ensure a better experience for all our guests. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management
Uncomfortable bed & toilet wasn’t working properly
Business response:
Dear Matt,Thank you for your feedback. We are sorry you found the bed uncomfortable and experienced issues with the toilet during your stay. While these situations can occasionally arise, we understand how they can impact your overall comfort. Please know that we are addressing your concerns to ensure that such issues are resolved promptly. We hope you’ll give us another opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
The property was average. Had a funny smell, blinds broken and tub clogged. Would not return.
Business response:
Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. A pleasant atmosphere and functionality in our rooms are essential, and it is disappointing to hear that we fell short in these areas. We appreciate your comments regarding the smell, broken blinds, and clogged tubs, as they will help us identify areas for improvement. Your experience is important to us, and we hope to regain your trust in the future by addressing these concerns and enhancing our services... read more
No opi
Business response:
Dear Ruby, Thank you for your feedback. We’re sorry to see by rating that your experience did not meet your expectations. We strive to provide a positive and memorable stay for all our guests, and your insights are valuable in helping us improve. Please feel free to share specific details of your concerns to set things right. We hope to welcome you back soon for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.