This profile has been claimed by the business owner or representative.
Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room. Dirty parking lot
Business response:
Dear ignacio, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered in both your room and the parking lot. Maintaining a clean and welcoming environment is a top priority for us, and we are addressing your concerns with our housekeeping and maintenance teams to ensure this doesn’t happen again. We truly appreciate your input and hope you’ll give us another chance to provide you with a more positive stay. Sincerely,Hotel Management
No room for me
Business response:
Dear lisa, Thank you for your feedback. We’re sorry to hear that you encountered issues with your room reservation. This is not the experience we aim to provide. We value your input and hope to have the opportunity to provide you with a better stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management
This facility was filthy, did not portray nothing like the website did. Once you walked in the building smelled liked urine, the windows to the entrance were dirty you could not see through them. The parking lot had abandoned vehicles with no tires, bumpers with spiders webs on the tires you would think it was a tow yard. The employee working the front had stained uniform shirt you thought he worked at fast food restaurants and really bad BO. The little lobby they had roaches. The carpets throughout the hotel and hallways st... read more
Business response:
Dear iselda, Thank you for your feedback. We sincerely apologize for the negative experience you had during your stay. The issues you described do not reflect our standards, and we take them very seriously. Please know that we are addressing these concerns immediately, including cleanliness, staff presentation, and overall property maintenance. Your experience is far from what we strive to provide, and we deeply regret any discomfort you encounter. We appreciate your feedback and hope you will consider giving us another chan... read more
Loud noises throughout the night. Additionally, my lights would randomly turn off and on. One of the worst experiences I've had.
Business response:
Dear Chad, Thank you for your feedback. We sincerely apologize for the disruptions you experienced during your stay, particularly with the noise and the issues with the lights. This is far from the experience we aim to provide, and we will investigate these concerns to ensure they are addressed. Your comfort and satisfaction are important to us, and we regret that we fell short. We appreciate your comments and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Never staying there again
Business response:
Dear Albert, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide a positive experience for all our guests, and it’s disappointing to know that we fell short during your stay. Your comments will be reviewed by our team to help us improve. We hope you might consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
Aaa
Business response:
Dear Alberto, Thank you for taking the time to leave a review. We would love to hear more details about your stay to understand how we can improve. Your feedback is valuable to us, and we are committed to providing a better experience. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
Me esperaba encontrar con más limpieza olía un poco mal el desayuno supuestamente era solo café y avena sin nada mas nos entregaron súper tarde el cuarto estuvimos esoerando mucho para hacer check in los cuartos no estaban tan limpios está muy descuidado ese hotel no lo recomiendo
Business response:
Dear Mirna, Thank you for your feedback. We apologize for the cleanliness issues, the unpleasant odor, and the delays you experienced. This is not the standard we strive for. We are addressing these concerns with our team to improve our room conditions, check-in process, and breakfast offerings. Your comments are valuable, and we are committed to making necessary improvements. We appreciate you bringing these matters to our attention and hope to provide a better experience in the future. Sincerely,Hotel Management
Hotel Breakfast scam Very disappointing that the hotel offers breakfast with their rate and it is a scam. When you go down to breakfast they offer you coffee, a muffin and fruit bars. If I had known that was the "breakfast included" I would have chosen another hotel.
Business response:
Dear Andres, Thank you for your feedback. We apologize for the disappointment regarding our breakfast offering. We understand how important it is to have a clear expectation of what is included. Our goal is to provide a basic breakfast option, but we will review our communication to ensure it's accurately represented in our descriptions. We appreciate your input and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
The worst hotel I have ever stayed
Business response:
Dear Jaime, Thank you for sharing your feedback. We're truly sorry to hear about your experience. We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear we fell short in your case. Please know that we take your concerns seriously and will address them with our team to ensure improvements. We appreciate your input and hope to have the chance to provide you with a more welcoming and well-maintained stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.