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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here. We left right after after checking in. Felt unsafe, place is dirty and ran down. Still disputing this stay. Run!
Business response:
Dear Griselda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Our room was filthy when we walked in specifically the bathroom sink which had hair in it. We were given another room in which the toilet had not been clean and had urine on the seat. We left the hotel and got a full refund.
Business response:
Dear Edward, Thank you for your feedback. We deeply apologize for the unacceptable condition of your rooms. This is far below our standards, and we regret the inconvenience it caused you. We are addressing these cleanliness issues with our housekeeping team to prevent future occurrences. We hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Floors were dirty and sticky. Also, room smelled like cat pee.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the cleanliness issues and unpleasant odor in your room. This is not the standard we strive for, and we are addressing these concerns immediately. Your feedback is invaluable in helping us improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Dirty, sketchy and very unwelcoming.
Business response:
Dear Kati, Thank you for your feedback. We are deeply sorry for the negative experience you encountered. This does not reflect our standards of hospitality and cleanliness. We are taking immediate action to address these concerns. Your input is crucial for our improvement, and we hope to have the chance to provide you with a more welcoming stay in the future.Sincerely,Hotel Management
Business response:
Thank you for staying with us!
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.