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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont like the breakfast
Business response:
Dear Daniel, Thank you for sharing your feedback with us. We apologize that our breakfast did not meet your expectations. We value your input and will take your comments into consideration as we strive to improve our offerings. We appreciate your patronage and hope to better serve you in the future.Sincerely,Hotel Management
The smell was horrible in the lobby by the elevators and inside the rooms. I asked to switch rooms and the second room had a horrible smell too. They had a sign if you wanted shampoo, you had to go downstairs and ask but when we did, they were out. I had to go to Smart & Final. Horrible experience. No ice machine, kids running and jumping on beds above us in the middle of the night. The evening shift receptionist was bothered when we asked him a question eventhough there was no one else there. First time and last time I stay... read more
Business response:
Dear Abraham, Thank you for your feedback. We deeply regret the unpleasant odors, lack of shampoo, noise disturbances, and poor service you experienced. This falls short of our standards, and we are taking immediate steps to address these issues. We sincerely apologize for your experience and hope you will give us another chance to provide a better stay in the future.Sincerely,Hotel Management
Called day before reservation to add a bed. Arrived at midnight night of reservation with 95 year old Mom and room was not ready. Cleaning lady took us into a filthy room. Proceeded to strip bed pick up dirty towels. We made the bed with sheets and blankets she brought in. Room was very dirty as floors needed to be washed and everything else
Business response:
Dear Christopher, Thank you for your feedback. We deeply apologize for the issues you faced upon arrival, especially with your elderly mother. This experience is far below our standards. We are addressing these concerns with our staff to ensure this does not happen again. We hope to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
The room was clean, but the hallway had a smell and also there was crumbs and garbage in the hallway and then the room they was no shampoo . I did go see if they had any in the front lobby, but they say they were out.
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We apologize for the cleanliness issues in the hallway and the lack of shampoo in your room. Your feedback is crucial, and we're addressing these issues promptly to ensure a better experience for all our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
very bad smell the whole hotel smelt very bad like feet . bed was very uncomfy, might have well of stayed at a motel 6.
Business response:
Dear Jared, Thank you for your feedback. We apologize for the unpleasant odor and discomfort with the bed. Your comments are important and have been shared with our housekeeping and maintenance teams for immediate attention. We strive to provide a better experience for our guests and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
never would stay in this hotel dirty the smell was terrible they say they have breakfast and they only give out a muffin no good
Business response:
Dear Elizabeth, We sincerely apologize for the unpleasant experience you had during your stay. It is disheartening to hear that the cleanliness and smell of the room did not meet your expectations. We also regret that our breakfast offerings fell short of what you anticipated. Your feedback is invaluable and will be shared with our team to address these issues and improve our services. We hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this to our ... read more
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.