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Extended Stay America - Norco
- Hotels
- Norco, CA
About this business
Location details
3265 Hamner Avenue, Norco, CA, 92860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best. The bed had no comforter, only two sheets. The floors were so dirty they made our feet brown. The carpets everywhere were stained and the halls smelled like marijuana. The bed had no box spring. Literally just a mattress on a metal frame. No ice machines anywhere and no coffee maker in room.
Business response:
Dear Jennifer, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the bedding, cleanliness, and amenities is taken seriously, and we will address these matters with our housekeeping and maintenance teams immediately. We regret the inconvenience and discomfort this caused. We value your input and hope you'll give us another chance to provide a better experience.Sincerely,Hotel Management
Terrible experience Terrible experience. Smells awful, dirty floors, poor service, etc
Business response:
Dear Walter, We are genuinely sorry to read about your disappointing experience. Your feedback is concerning, and we take it seriously. Maintaining cleanliness and providing excellent service are paramount to us. Rest assured, we will share these issues with our team. Please accept our sincerest apologies for any inconvenience. We value your input and hope you will give us another chance to exceed your expectations in the future. Sincerely,Hotel Management
Nothing
Business response:
Dear Diana, Thank you for the review and comment. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management
I was not giving the room I paid and booked. Rooms were over booked and it smelled horrible. Bed were not comfortable and the smoke detector was taped on the ceiling.
Business response:
Dear Juan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Siempre cancelan mis reservaciones de último momento y es tan incomodo andar a esas horas buscando hotel, pésima experiencia con ustedes expedía.
Business response:
Dear Martin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The property is nice and all but they announce their breakfast as if it were a buffet. I have been to other extended stays and they have all kinds of breakfast. They only have muffins and coffee at this one, how is that a free breakfast? I hope they take off the “free breakfast” or at least upgrade it, I chose this place because of it too.
Business response:
Dear Rebecca, Thank you for choosing to stay with us. We appreciate your feedback regarding our breakfast offerings. While we strive to provide a satisfactory experience, we apologize if our current selection did not meet your expectations. Your comments are valuable, and we'll take them into consideration for future improvements. We hope you enjoyed your overall stay and look forward to having the opportunity to welcome you back in the future and provide a more satisfying visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norco
How is Extended Stay America - Norco rated?
Extended Stay America - Norco has a 3.4 star rating with 1,572 reviews.
When is Extended Stay America - Norco open?
Extended Stay America - Norco is open now. It will close tomorrow at 12:00 a.m.