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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
We got to the hotel at midnight and the we found an employee who appeared to be a guest at first by his unprofessional appearance with a durag on his head and a T-shirt. He informed us that there was no rooms available and it was because Expedia screwed us because we booked through a 3rd party site. No resolution was provided. We hit the road at 1230 to try to find a decent night's stay. We then called Expedia who processed a refund. I will see if that works. Terrible experience.
Business response:
Dear JOHN, We appreciate you taking the time to provide feedback. We apologize for the predicament with your reservation. We understand the frustration and hope you will offer us another opportunity to host you and your family.Sincerely,Hotel Management
The stay started off badly since the person who checked us in was very unfriendly. The room smelled like cooking meat and a check of the kitchen fan filter showed it covered with old grease. There were only 3 pillows for 2 people. Breakfast was a joke - they shouldn't be allowed to advertise as "breakfast included". Do yourself a favor and stay elsewhere - we've spent the same on rooms in Fairfield and Milford and they were much nicer, in hotels with better facilities and a decent breakfast.
Business response:
Dear Dana, Thank you for your recent stay at our hotel. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. We regret the unfriendly check-in experience and any discomfort caused by the room's odor and maintenance issues. We are committed to delivering a welcoming and comfortable stay, and your comments highlight areas where we fell short. Your disappointment with the breakfast offering is duly noted, and we will work to enhance our breakfast options. Your satisfaction is our ... read more
Very run-down. Lobby was dirty, small and old.
Business response:
Dear John, Thank you for your feedback. We apologize for falling short of your expectations during your recent visit. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
We checked and felt unsafe from the beginning. The bathroom light didn’t work and we just felt unsafe overall. We checked out and went to a different hotel.
Business response:
Dear Deborah, Thank you for staying with us and for your valuable remarks. Please accept our apologies for your experience at our hotel. Our security team is reliable and well-trained, and we also work very closely with the local police department to keep all of our guests safe and secure during their stay. Your feedback is important, and we will address them with our team to ensure they are careful with services in the future. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Man... read more
I was told there was no reservation for my name and had to book another hotel but still was responsible for this reservation? Please refund my account immediately.
Business response:
Dear Daniel, Thank you for your recent visit and your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary. However, we try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
The Continental Breakfast was a joke. Pre packaged muffins, granola bars and oatmeal. There was no place to sit. For 2 days there wasn't coffee ready at 8 a.m. and they had no cream for the coffee when there was cofffee.
Business response:
Dear Kathleen, Thank you for choosing us. We regret not meeting your expectations. We understand the importance of having a good breakfast and are disappointed if our offered breakfast choices did not meet your expectations. Your remarks are shared with the team to relook at and work for improvement. Again, we apologize for the problems you encountered and hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.