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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Dirty and smells!
Business response:
Dear Carson, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. Your feedback is important to us and is shared with our housekeeping team to review and action. Our front desk team is always available to help you to make a comfortable time. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Definitely a miss. Per the front desk in a mean, loud voice, "this is an extended stay, not a regular hotel". They only clean the rooms once every 8 days or once every 5 days, depending on who you ask & they don't even empty your trash. If you ask for ackean set of towels, prepare yourself for an attitude & don't expect them to bring them to your room. The "exercise room" consists of 1 treadmill & 1 elliptical & the free breakfast is a joke. The beds are comfortable & the room itself was clean. Hallway floors stained badly &... read more
Business response:
Dear Molly, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We value your feedback and hope you will consider giving us a second chance.Sincerely,Hotel Management
Location. And poor infrastructure
Business response:
Dear Marvin, Thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management
I was bitten by bed bugs and got no sleep. Sheet was dirty on bed
Business response:
Dear Tanika, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
There was no WiFi coverage in my room. I talked to the person at the front desk, who was dismissive. He eventually said he would have someone check it out the next day, but never did. I wanted to buy food from the vending machines. They had card readers that didn’t work. The person at the front desk said they usually don’t work and to use coins (which I didn’t have). Strong smell of smoke in the halls and elevator.
Business response:
Dear Theodore, Thank you for your recent stay at our hotel. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback.Sincerely,Hotel Management
Damaged countertop, damaged bathroom door with hole, carpet stains, terrible internet connectivity, dirty bath towels
Business response:
Dear Zane, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,155 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is open now. It will close tomorrow at 12:00 a.m.